Food Panda — foodpanda is cheating

I ordered a dalkhichdi from food panda, and it has been more than 2 hours o didn't received my order, later i called the restaurant they give me delivery man number, when i called him he said he didn't see any order in his food panda app, also before calling delivery man i tried searching customer service number i found 2 but none of them are working. This is clear cheating and there no way to cancel the order. Order number is w1qs-mdov.
Got a update from delivery man that i cancelled the order but i don't see any options to cancel the order. Food panda is clearly cheating the customers by giving no options to cancel or to reach the support, and chat support is so pethatic they didn't even reply to my chat