[Resolved] Food Panda — Hotel listed in foodpanda

md nadir Hussain

from Hyderabad, Telangana

Address:	500008
Website:	www.foodpanda.in

The food panda customer service is one of the most third class customer service..they didn't care about customer care problem I have many issues with them...and the hotels which are listed are all waste hotels...I ordered food from the restaurant mention on their website the restaurant name was mehfil restaurant in Hyderabad..I selected pickup option option because food panda delivery services are much slower..I got the food and got shock that the malai kofta which i have ordered is sweet in taste..How should i eat sweet gravy with rumali and tandoori roti? I sent photos and requested a refund / replacement to a customer service person named as ASHUTOSH but that idiot is not ready to listen my problem he was repeating only 2 things hotel is correct and I apologies...hence i disconnected the chat after hearing these two sentences for half n hour.

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Apr 21, 2017

Complaint marked as Resolved

Verified Support

Mar 21, 2017

Food Panda Customer Care's response Hi Nadir, We sincerely regret the experience you've been through. We would like to inform you that it is the standard recipe of "Malai Kofta" at "Mehfil Restaurant" and the taste is also more on the sweeter side. However, they accommodate any changes in the way of preparation as suggested by the customer. Hence, I would like to suggest that for future orders, you may always mention your preferences in the comment box available on our website/app. Thanks!