Food Panda — issue with food order which is not received and money is not refunded for cancel order

Address:	560066
Website:	foodpanda

Order ID y4lh-9zbu and Order ID y4lh-gtz9 i am trying to contact customer care on chat since last 2 hours and every time i will get just a hi and then no response . those two orders havnt been delivered yet to me but still shows as deliverd and delivery person is telling to cancel the order. my money already has been deducted from my account and not getting any response from you guys on the same .