Food Panda — late order canceled after 2 hours

Address:	Pune, Maharashtra, 411052
Website:	Foodpanda

I ordered today from foodpanda order no. Y5za-60qt
For more than half hour i didn't receive any update. My order was still preparing. Then i started support chat for which i wasted my half hour and they they gave me details of delivery boy. When i called him, he said that he didn't get any order. Then i again contacted support chat and every thing repeated again. Every time they send let me check. I need more time, be patient etc etc. And after 2 hours of wasting my time i didn't even get my order but they canceled it. What kind of service is this?
They have canceled this same order for the second time. Not only hotel but the support service is also worst of its kind.. They may give me refund of my money but how are they going to refund my wasted time? Such services do not deserve ant appreciation from us.