Food Panda — live chat service providers

Address:

140088

Items delivered was wrong. Order texas chicken from foodpanda
First service provider from live chat said ardy proceeded my redelivery
Second service provider from live chat said 10-15min reaching.
Last service provider from live chat said "i checked there were some confusion and the re delivery did not take place."
And without me saying anything, she ask to proceed with refund. And the reason she gave was that theres overwhelming orders... So hello? Your service breakdown recovery no point?

In a business perpective, u should that customer with complaint that is solved immediately, the comeback rate is high.

So now u guys are trying to tell me that im not vaulable and others are valuable to you because they got orders and mine was only redelivery is it?!