Food Panda — no food delivery for more than 2 hrs and they are not cancelling and refunding the amount

Address:

Ghaziabad, Uttar Pradesh, 201016

Date of incident -- 21 July 2018
Order number -- x0ji-xx25

Ordered a food over foodpanda, After ordering they have shown that, it will take 95 minutes to deliver. I have asked them to cancel it, but, they told it can't be cancelled. After 95 minutes of waiting they haven't delivered my food. After tha t, they weren't able to track for next 40 mts.
Then, afterwards, they told they are cancelling the order. 2:30 hrs of waiting, and they ### service.

Resolution -- If they can't provide service, then they should not be in this business