Food Panda — order cancelled but refund not received yet

Address:

560100

Hi

I had placed an order on foodpanda on 19th sept. They cancelled the order as they said it can't be delivered due to some issue and initiated the refund. From that day it is still not processed. Every time i am sending a mail to check the status, they reply that it will take 7-10 days.
Order id: z3fm-6bic.
Can you please help me on this.

Regards,
Tauceef