Food Panda — Ordered food and order got accepted but not delivered

Address:	Bangalore, Karnataka, 560037
Website:	www.foodpanda.in

I ordered food at 9.03 PM on 18th November.

I've received order and below is the chat conversation with Food Panda representative.

Harshit- foodpanda india
Customer support
👍👎
Prasanth Aravapalli
Hi, I've placed an Order at Biriyani Bowl
It was supposed to be delivered with in 45 minutes but still it is not delivered.. Could you please check this and let me know the update

Chat started
Please wait for an agent. There are 3 visitor(s) waiting to be served.
Niranjan - Foodapanda India joined the chat
Niranjan - Foodapanda India
Welcome to foodpanda. My name is Niranjan. I will certainly help you.

I extend my sincere apologies for the inconvenience.

May I know your registered contact number please?

Prasanth Aravapalli
[protected]

Niranjan - Foodapanda India
Thank you for sharing the information.
Please allow me 2-3 minutes to check the detail for you.

Prasanth Aravapalli
order was accepted and now I got a call from biryani bowl and telling me that the ordered food is not available

that too after 1 hour

any update?

Niranjan - Foodapanda India
We are calling the restaurant.

I extend my sincere apologies for the same.

Prasanth Aravapalli
even i'm extending my starvation

will it be delivered today or not?

so that i'll have to plan something else

for my dinner

Niranjan - Foodapanda India
Please allow me 2-3 minutes as I am working on your request.

I talked to the restaurant.

The manager of the restaurant himself is on its way to deliver the food.

Prasanth Aravapalli
by when will it be delivered?

Niranjan - Foodapanda India
You will soon get a callback from the restaurant.

Prasanth Aravapalli
then why did he call and tell mem that the items I ordered were not available

and it would take another 1 hour

how many more hours should I wait for my food

Niranjan - Foodapanda India
The manager is on its way, I would request you to please wait for 10 minutes.

Prasanth Aravapalli
he is not on the way

he is in call and informing me that the items are not available

he is clearly telling that biryani bowl is not available

he is asking me to change the order immediately

are u available

Niranjan - Foodapanda India
Yes.

Prasanth Aravapalli
plz tell me whats happening

Niranjan - Foodapanda India
I extend my sincere apologies for the inconvenience.

Prasanth Aravapalli
u r saying that he is on the way

they are calling me and telling that items are not available

it is totally confusion

Even I extend my starving time

Niranjan - Foodapanda India
we apologize for this delay. One of our agents following with the restaurant now.

Prasanth Aravapalli
how much more time is needed for this. should I keep on typing to you to get my food or will arrange for alternative immediately or should I check for any alternative to have my dinner

Niranjan - Foodapanda India
I understand the inconvenience. I apologize for the same.

I would like to inform you that the restaurant is saying to cancel the order.

Prasanth Aravapalli
why did they accept the order?

If they would have cancelled instead of accepting, I would have placed an alternative order

Niranjan - Foodapanda India
Instead of Chicken Dum Biryani they were sending Keema Biryani because o[censored]navailability of Chicken Dum Biryani.

Prasanth Aravapalli
i'm really confused.

- Am I getting food or not

Niranjan - Foodapanda India
We have to cancel the order because of the unavailability of the Chicken Dum Biryani.

Prasanth Aravapalli
what are u telling?

am I getting food or cancelled

or asking me to order food again

or you are asking me to live starving like this only

Niranjan - Foodapanda India
They are not having Chicken Dum Biryani, because of this they have cancelled the order.

Prasanth Aravapalli
after 1 hour 40 mins they realized it is not there?

is this a kind of joke?

Niranjan - Foodapanda India
What I can do is that I can replace your order with other restaurant.

Prasanth Aravapalli
what can I do now?

Niranjan - Foodapanda India
If you want I can replace your order with some other restaurant.

Prasanth Aravapalli
will I get it today or tomorrow?

Niranjan - Foodapanda India
If I will be replacing your order now, you will get the order delivered in 1 hour from now.

Prasanth Aravapalli
hahaha

good joke

Niranjan - Foodapanda India
I extend my sincere apologies for the same.

Prasanth Aravapalli
I extend my starvation time

Niranjan - Foodapanda India
You want to cancel the order or replace your order.

Are we connected?

As there is no response from your side, we have to end this chat, if you want any further assistance, you may contact us again. Have a nice day! Thanks for choosing foodpanda. Do give us a chance to serve you again.

Prasanth Aravapalli
i extend my starvation time

Niranjan - Foodapanda India left the chat
Chat rated Bad