Food Panda — payment and refund

Website:

www.foodpanda.com

I ordered triple delight fruit biscuit from karachi bakery (Gachibowli, hyderabad) on 21st august at 6.19 pm. The amount (Rs.141) was debited from my account and they cancelled the order. They told that the amount will be refunded in 7 to 10 working days in live chat. But till now, i haven't received my refund amount. It's been more than a month. I have been trying to contact them but i'm not able to connect with them.