Food Panda — refund not received for order made on app

Address:New Delhi, Delhi, 110092
Website:www.foodpanda.in

Order code: x9cf-w9ph

I made order on 23rd september and made payment through phonpe though order did not get confirm and cancel by foodpand and money deducted from wallet.

I have tried to connect with chat support but they did not respond and disconnect chat and also sent multiple mails on customer care email though yet to receive response. They are not refunding amount. Can you please help?
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    Food Panda Phone
    +91 12 4614 9200
    Food Panda Address
    Pisces Eservices Pvt. Ltd., Plot No. 82A, Sector 18, Gurgaon, Haryana, India - 122015
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