Food Panda — refund not received from foodpanda

Website:

www.foodpanda.in

When i ordered a cake on foodpanda, money got deducted and order showed that cake has been delivered. But i did not receive any cake.. Then on complaining they changed the order status to cancelled. But no refund got initiated. After sending multiple mails and chatting on customer support, they keep on saying, refund has been initiated but i did not get refund til now.
Order code: m1ce-0m1l
Mode of payment : online
Date of order: 4 september 2018