Food Panda — refund of the cancelled order yet not received

Address:	New Delhi, Delhi, 110019
Website:	Www.foodpanda.in

I made two home delivery orders via food panda mobile app on 4th october 2018. I made the advanced payment via net-banking for both orders. But one by one my both orders were cancelled and it was said from the customer support chat box person that i will get refund amount within 7 - 10 working days. Its been more than 20 days i have not received the amount.

Please look into the matter and escalate the case asap

Following were the orders:
1) dilli 19 = rs.196.97
2) uncle chef = rs.265.62
Total refundable amount = rs.462.59