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Food Panda — regarding my refund issue of not delivered order

I had placed a order on sept 1 2018 at 2.03pm and my order number is b596i2t1.. The order placed successfully but not delivered but in my account it ia showing delivered, how is it possible?.. When i am trying to chat with customer care.. They are not responding to my messages... They are cheating with peoples... Now m help less... Foodpanda is fraud..
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