[Resolved] Food Panda — Wrong cake delivered - invoice# - a5616629

varun.grover1987

from Delhi, Delhi

Address:	Gurgaon, Haryana, 122022
Website:	www.foodpanda.in/restaurant/r5ew/cake-24x7-dlf-phase-3

Hi Team,

My name is Varun & I ordered 2 half kg cakes from foodpanda last night. I ordered 2 chocolate & peanut cake from 24X7 cake shop and the amount for the same was deducted for a total of Rs. 875. After sometime, I received the call from the Vendor (24X7 cake shop) & they informed that the cake was not available.

They requested me to deliver chocolate truffle cake & the total amount was Rs. 725 for the same. Obviously, I was not convinced by the deal since I paid more then what I was getting so I didn't agree. I checked the website & requested them to send me 2 half kg Chocolate Walnut Cake & they said OK.

However, when I received the order, it was 2 chocolate truffle cake only. I believe I have been fooled & thugged since I paid extra money for what I was delivered, please see the pictures of bill & the cake that was delivered.

I would like to have the extra Rs 150 back & will be looking forward for your response over the email.

Thank you!

Best,
Varun Grover

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Apr 21, 2017

Complaint marked as Resolved

Verified Support

Mar 21, 2017

Food Panda Customer Care's response Hi Varun, We sincerely regret the experience you've been through. As per our email conversation, we have already shared the feedback with restaurant and full refund of the money you paid for this order. We assure you better services on your future orders. Thanks!