Foodpanda — Complaint against their customer care service | |||
Hi, I am facing a consistent issue with FoodPanda. When ever I place an order my payment is never successful at once. Money is always deducted from my account but they never confirm they payment. I call to their customer care they are never assured of the payment status. Last time I called them 4 times to know my order status at 1st call they said the order is confirmed, I waited for an hour but did not get any message. in second call again it happened. In 3rd call they said the payment is not done so it is not confirmed. Even I asked them to cancel my order they did not canceled it and I had to call them again for the cancellation status. Please take some action against it. Was this information helpful? | |||
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hai
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I have very bad experience with food panda many times...I am request to everyone please don't go through food panda...
Dear foodpanda,
I would like to inform all foodpanda customers about a frustrating experience that I had trying to order through their website. I entered my locality and was shown restaurants that would deliver food to me. I entered my order, and even received a confirmation sms form foodpanda. While I was waiting for the delivery, i called to foodpanda customer care number he told me, sir vendor is not picking up our call, I kindly pointed out to the rep that foodpanda was at fault. He then cancelled my order, He didn’t even offer to reimburse me for the mistake that foodpanda made.
I am a very dissatisfied customer, disappointed with your services and your customer care. I wont be returning to your site and will also advise others against it.
My order was
Order ID t7sk-k6iw
I would like to inform all foodpanda customers about a frustrating experience that I had trying to order through their website. I entered my locality and was shown restaurants that would deliver food to me. I entered my order, and even received a confirmation sms form foodpanda. While I was waiting for the delivery, i called to foodpanda customer care number he told me, sir vendor is not picking up our call, I kindly pointed out to the rep that foodpanda was at fault. He then cancelled my order, He didn’t even offer to reimburse me for the mistake that foodpanda made.
I am a very dissatisfied customer, disappointed with your services and your customer care. I wont be returning to your site and will also advise others against it.
My order was
Order ID t7sk-k6iw
Foodpanda and it has kept with itself. I have ordered at 9pm and till 11pm there is no any information from them. What the service it is providing. Even the contact no. Provided at the time of placing order is not responding nicely. Saying 10 minutes, 20 minutes they spent 1 hour extra. And yet there no any call from their side atleast to say about late delivery or "sorry". I would never recommende foodpanda to anyone. Worst! Worst!
Boycott foodpanda as their customer service and restaurants are pathetic!
I have just spoke with one of their representative and realized how they people taking are money and not bothred to refund it. I have got daal instead of butter paneer masala along with mosquitoes and at the place of kashmiri dum aloo I have received a chatni from PUNJABI HATTI pune restaurant! Thi is unacceptable. Food was for a special occassion. They ruined the occasion and not bothering to refund my money! Pathetic, disgusting customer service! What a waste of time FOODPANDA! YOU GUYS NEED TO END YOUR SCAMS! JUST REFUND OUR MONEY YOU! BOYCOTT FOODPANDA!
I have just spoke with one of their representative and realized how they people taking are money and not bothred to refund it. I have got daal instead of butter paneer masala along with mosquitoes and at the place of kashmiri dum aloo I have received a chatni from PUNJABI HATTI pune restaurant! Thi is unacceptable. Food was for a special occassion. They ruined the occasion and not bothering to refund my money! Pathetic, disgusting customer service! What a waste of time FOODPANDA! YOU GUYS NEED TO END YOUR SCAMS! JUST REFUND OUR MONEY YOU! BOYCOTT FOODPANDA!
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