Foodpanda — Delay in order/no appropriate response from food panda or chawla's

Address:	Ghaziabad, Uttar Pradesh, 201016
Website:	www.foodpanda.in

I have ordered food from foodpanda app at 920pm on 19jun16 as i wanted it to be delivered by 1015pm as my mother takes medicines for bp and some medical problem. I did't received the order by 1020pm so i called chwala directly and the person who picked up the call said it will be deliver in 2-3mins as the delivery boy is already reached. Time was going by but the guy never reached. I could't order any other restaurant as all were closed by then. I was continuously trying their number after calling the guy picked up the phone and asked me take down the number and follow it up with the delivery boy as his job is at the counter. I did't took the number and asked him follow the guy at 1040pm. When i called him again and got to know he never followed up the delivery boy. Fyi : chawla is exactly 5mins walk from the tower i stay. My mother who is a bp patient was starving and so i prepared bread toast for her at 11pm so she can atleast have her medicine on time. At 1115pm the delivery boy comes with the leftout foods and he was neither ashamed nor sorry. The role of foodpanda: they just 1050pm that they regret and they not able contact the restaurant. Would have been no bread or something to eat at home think of my and mother's situation. I have attached all the screenshots required to prove my facts. I have also attached the screenshot where foodpanda and chawala gauruntee 60mins delivery. Now i demand a strong action against chawla and foodpanda so they understand feeding people is a serious job and they should't take it as a joke.