Foodpanda — Mailer to foodpanda

Address:

Bangalore, Karnataka

Mail sent to Foodpanda This is the last time I am even going to check with you guys as I know this time too the response will be vague. Kind of depressing what you guys are doing. So here's the story one last time- I ordered lunch for my family on a sunday afternoon through your mobile app. By looking at the kind of ads you are doing (how naive of me!) I thought the experience will be something that I have not witnessed with online ecommerce food ordering apps. But alas, the experience was disastrous! My money was taken through your portal and I received a mail that you guys are waiting for delivery time from the vendor. Ok right! This is something new! You have shared a crappy toll free number that never connects and the contact details of a vendor who is clueless about even his existence! Wasted 30 mins of my life I am never ever getting back repeatedly calling your number and the vendor's number but to no avail. Vendor states that he has not received the order and your toll free number is really a piece of art guys! (Sarcasm, I hope you know what it means) Kudos for your strategy of ramping up! You really did the trick with pissing people who call you. After numerous trials I finally got connected, your rude agent actually hung up on me even before starting the initial call starting pitch. And what is behind the noise man? It's like a fish market running a Black friday sale. Have you ever heard about noise cancelling or a avaya system of taking calls? Finally, my food was never delivered and I was stuck without a lunch option as it was already 3.30 (1 hour 30 mins without any food being delivered) and all the restaurants near my place was closed or without food. Nice going Panda! What customer satisfaction are you talking about? I am in the ecommerce domain and I have been in this field for 5 years so dont respond with your crappy one-liners and payment gateway crap! I dont want to lose even a penny with you guys. Sometimes, its about a promise guys and if you dont fulfill a promise then to hell with you. I need my money back! I spoke to one agent by the name Rohit. He was nice and all in the initial talks but while it came to solving customer issues, he failed miserably. He said and I state "we havent received your order or money" in a very unapologetic manner (which is sad as I have personally seen the kind of training that CS people go through in good companies and this is the worst training module that you can deliver to these guys) I obviously was angry and still am with the kind of experience and now with your CS too. I told him to transfer the call to his supervisor. One Mr.Sachin continued the call and was nothing but a obnoxious bloat who was too proud to be a supervisor. i have seen such kind of people and I know why they act like that but that's fine. Even after repeatedly telling that my issue is not solved he was not ready to disclose the reason. So i had to take the ecommerce experience part and our lover boy got offended. Really man? If you are not able to solve my issue I will get offended not you! After the ego boasting conversation (For him) he was ready to tell the real reason that my payment didnt get through the payment gateway. Now tell me one thing, is it my problem that you crappy payment gateway was not able to get my money across to the vendor. Is it not your responsibility that food should be delivered to a customer if he has paid from his side? The best answer was " We cant do anything. please go to your bank and get the money." Wow man! Pissing off a customer has a whole new meaning! Guess what people. It's not about money all the time. It's about the experience. If you are not delivering my food (which is why you have first of all opened up a "shop") then you have no right to insult me by talking about money too! Now the climax from my side- I need my money from you. I am ready to share my statement screenshot and what all you need as obviously you dont respect your customer's time wasted or anything else (even when we have paid for the damn food) and the only thing you care about is money in your pockets. I NEED MY MONEY. PERIOD. I WONT RUN AROUND TO GET A FEW ODD RUPEES FROM BANKS.