Foodpanda — refund is not being initiated for failed order

Address:	Hyderabad, Andhra Pradesh, 500081
Website:	www.foodpanda.in

This is regarding order code : v0to-iq80. Amount : rs. 217.62/-

The refund should have been initiated by 19 september 2018 but till today i didn't receive my amount (Rs 217.62).

Refund has been delayed by 17 days.
I asked for transaction id and date on which refund was initiated, but their reply never mentioned those which clearly says they have some wrong intentions.

They have disabled my account for no reason. Now there's no way to contact them except through email. Those are the kind of cheap tricks they are playing.