[Resolved]  Ford — engine failure

Address:

Muzaffarpur, Bihar

From: "ranjeet kumar" <[protected]@gmail.com> Date: Mon, 3 Nov 2014 17:40:55 +0000 To: Customer, Care (.)<[protected]@ford.com> ReplyTo: [protected]@gmail.com Cc: <prithbi.[protected]@aarnaautomobiles.com> Subject: Re: Reply from Ford India[protected],[protected] Dear Sopna Reminder for below & my last mail I need your help for find & solve problem I have not enough time to put time on it. I need failure cause report for engine over heat. What is your accepting average for millage in indian road for figo car ? I know you can say depend on driving style but I need just Lum. Sum idea. ranjeet kumar ________________________________________ From: ranjeet kumar <[protected]@gmail.com> Date: Sat, 1 Nov 2014 13:48:37 +0400 To: Customer, Care (.)<[protected]@ford.com> Subject: Re: Reply from Ford India[protected],[protected] My Dear, Sopna, prithvi thanks for your e mail & proper consideration. i just wants to bring some facts in your brain that vehicle is only driven by 7841 km please find attach receiving slip form your dealer 2nd all service done by your service center so no way to accept your cause . if the problem other than engine i can accept your good will offer but i am not satisfied because you guys not clear to me my problem for engine over heating 2nd mileage problem. you offer me extended warranty can i have terms & condition for your warranty. if i accept without knowing the problem of this engine in future i have problem where i go because as per your last mail you doing for me in good will condition & free of charge. do you think if you are my customer & if you get same problem from me with world wide brand car you satisfied i don't think if yes then write me how. Do you think about your brand & future about your company i paid the money for my dream with brand but here i am i have no car & i am renting the car for used i have brand new car but i can not used because mostly time with you, i can used my car but i am not satisfied where i get problem & i have to bring service center every time. i need your help for find & solve my problem otherwise i have to think more for how to solve my this problem. i apologize for my mail because i have to find the way for solve my problem. Thanks & regards Ranjeet Kumar [protected] On Fri, Oct 31, 2014 at 8:38 AM, Customer, Care (.) <[protected]@ford.com> wrote: Dear Sir, This mail is in continuation to our earlier correspondence regarding the concern you had raised with us. The vehicle was reported to our workshop on 07.10.14 @ 26000 kms approx for vehicle not starting issue. We understand from our dealership that they have thoroughly inspected the vehicle and found that engine was not responding hence they have taken up this issue with our technical team and found the vehicle was driven on overheating condition and due to that the consequential damage has occurred and understand engine part (short block) needs to be replaced. In lieu of the above stated facts it is apparent that there is no manufacturing defect on the part of the product nor there is any service deficiency on the part of the dealerships in question, however considering the fact that you are one of our loyal customers we have had a detailed discussion with our management and are pleased to state that, we have informed the dealership to carry out the necessary repair work free of cost as a gesture of goodwill, basis only to restore your faith and build confidence on the product. In our endeavor to satisfy our customers by looking into the minuscule of details and since you are one of our loyal customers, we have had a detailed discussion with our management and are pleased to state that we would be supporting you with fourth year extended warranty alone only as a special gesture of goodwill. We request your kind understanding and support us with accepting the offer which we had extended is the best that we can offer, we also regret to inform you that we would not be able to accede to you claim on car replacement/refund /compensation. We apologize if we have not been able to meet your expectations. We would ensure that quality work will be carried out by our dealership post your approval & would be delivered to you at the earliest. Request your understanding & co-operation. Please feel free to contact us / Mr. Prithvi [protected] our dealership for any other clarifications /assistance. Assuring you of our best services and continuous support at all times. Assuring you of our best services and continuous support at all times. Thanks & Regards, Sopna | Customer Relations | Ford India Pvt Ltd, Toll Free No[protected] /[protected]. From: ranjeet kumar [mailto:[protected]@gmail.com] Sent: Wednesday, October 29, 2014 1:52 PM To: Customer, Care (.) Cc: prithbi.[protected]@aarnaautomobiles.com Subject: Re: Reply from Ford India[protected],[protected] Reminder. ranjeet kumar ________________________________________ From: "ranjeet kumar" <[protected]@gmail.com> Date: Sat, 25 Oct 2014 01:20:07 +0000 To: Customer, Care (.)<[protected]@ford.com> ReplyTo: [protected]@gmail.com Cc: prithbi.[protected]@aarnaautomobiles.com<prithbi.[protected]@aarnaautomobiles...⇄ Subject: Re: Reply from Ford India[protected],[protected] My dear As you know I am waiting for your quick response for my last mail. if you guys require anything from my Side please send email back To me I need your final plan. Thanks & regards. Ranjeet-kumar [protected] ranjeet kumar ________________________________________ From: ranjeet kumar <[protected]@gmail.com> Date: Tue, 21 Oct 2014 19:17:09 +0400 To: Customer, Care (.)<[protected]@ford.com> Cc: prithbi.[protected]@aarnaautomobiles.com<prithbi.[protected]@aarnaautomobiles...⇄ Subject: Re: Reply from Ford India[protected],[protected] if this is the case I have some question & option for you guys . first option - I need complete engine change from your side other wise we are not going to accept plus new warrant date. second option - evaluate the current market value at 8000km and replace my car. Thanks & regards Ranjeet Kumar [protected] [protected] On Tue, Oct 21, 2014 at 4:38 PM, Customer, Care (.) <[protected]@ford.com> wrote: Dear sir, We are in receipt of your mail and noted the contents. However we are not able to connect you since you are out of country and we are in constant touch with your father regarding the concern raised with us. We would like to clarify through this mail that we had reviewed your concern diligently with our dealership along with our technical and regional service team and instructed the dealer to replace the short block under warranty and the part has been ordered by the dealer and which is in transit, once the part reached the dealership our dealer will be able to fix the issue and delivered to you on road worthy condition. We also instructed our dealer to provide necessary assistance in this regard. Request your kind understanding in this regard. Please feel free to contact us / Mr. Prithvi [protected] our dealership for any other clarifications /assistance. Assuring you of our best services and continuous support at all times. Thanks & Regards, Sopna | Customer Relations | Ford India Pvt Ltd, Toll Free No[protected] /[protected]. From: ranjeet kumar [mailto:[protected]@gmail.com] Sent: Tuesday, October 21, 2014 1:06 PM To: Customer, Care (.) Subject: Re: Reply from Ford India[protected] Reminder. Do you have any up to dates from your technical side Before you. Guys going to make any change on engine I have to know. ranjeet kumar ________________________________________ From: "ranjeet kumar" <[protected]@gmail.com> Date: Thu, 16 Oct 2014 14:43:50 +0000 To: Customer, Care (.)<[protected]@ford.com> ReplyTo: [protected]@gmail.com Subject: Re: Reply from Ford India[protected] Can I have feedback regarding my issue. ranjeet kumar ________________________________________ From: ranjeet kumar <[protected]@gmail.com> Date: Tue, 14 Oct 2014 17:07:57 +0400 To: Customer, Care (.)<[protected]@ford.com> Subject: Re: Reply from Ford India[protected] My dear friend Are you relay read the all e mail before give me answer please read all mail than you understand what is my problem. My car in your service center from 4th October 2014 As you know we go many times in your service center they just look & said next service after better millage i got no problem. IN 8000 KM over hit the engine & burn the head gasket this real problem not maintenance problem not service problem?? i think some manufacturing fault going on engine but every body try to cover & now putted on customer called misused but i don't think we are going to accept your this point. i try to pass all information for fix your problem but you guys wants to fix next time now you no more chance i spend money for bring my car every time your service center. engine is failed, i have no more car for used, time west, money west & the best part now everybody have to find the solution. As you know for your reference i am also working with oil & gas field i have knowledge very well about engine so please take serious if you can open our company website you can see what i am doing here www.ceemfze.ae thanks & regards. ranjeet kumar On Tue, Oct 14, 2014 at 3:46 PM, Customer, Care (.) <[protected]@ford.com> wrote: Dear Sir, We are in receipt of your mail and noted the contents regarding your vehicle bearing the VIN MAJ1XXMRJ1EL16586. We kindly request you to fix up an appointment with your nearest dealership and demonstrate the concerns to attend and resolve as per the Ford India warranty policy. We had instructed our dealer to provide necessary assistance in this regard. We had instructed our dealership to provide the necessary assistance to you in this regard. We here with attach the mileage tips for more clarification. We solicit your kind understanding in this regard. Please feel free to contact us / Mr. Prithvi [protected] our dealership for any other clarifications /assistance. Assuring you of our best services and continuous support at all times. Thanks & Regards, Sopna | Customer Relations | Ford India Pvt Ltd, Toll Free No[protected] /[protected]. From: ranjeet kumar [mailto:[protected]@gmail.com] Sent: Tuesday, October 14, 2014 4:06 PM To: Neeraj Kumar Cc: Customer, Care (.); J, Sopna (J.) Subject: Re: Reply from Ford India[protected] As you know i am coming back to my home city by 20 October for celebrate Diwali if my car is not ready i have to change my plan because right now i not inerested to spend anther car money so i have to change my plan & ticket date so please inform below mail ASAP. can i know the status off my car & what is your plan ???? Are you done with investigation ????? when is ready & whats your plan for fixing the car please inform to us . thanks regards ranjeet kumar On Tue, Oct 7, 2014 at 3:16 PM, Neeraj Kumar <neeraj.[protected]@aarnaautomobiles.com> wrote: > > Dear sir, > We received the vehicle on 4pm in our workshop and work in progress. > > > Thanking & Regard > Prithbi Raj > Service Manager > Aarna Ford > Mob-[protected] > > > ________________________________ > Subject: Re: Reply from Ford India[protected] > To: [protected]@ford.com; [protected]@ford.com > CC: [protected]@aarnaautomobiles.com; neeraj.[protected]@aarnaautomobiles.com > From: [protected]@gmail.com > Date: Mon, 29 Sep 2014 18:20:22 +0000 > > As per your suggestion we send vehicle your service center but after your servicing done blow the all coolant now my father contact your service center they are saying head gas kit burn so now I have no idea which kind facility you provide us you guys try to solve our problem or make more problem for us now for this all extra expense who is the responsible if possible have to exchange car so I can change my car & give you extra money change. > ranjeet kumar > ________________________________ > From: "Customer, Care (.)" <[protected]@ford.com> > Sender: "J, Sopna (J.)" <[protected]@ford.com> > Date: Mon, 15 Sep 2014 05:18:20 +0000 > To: [protected]@gmail.com<[protected]@gmail.com> > Cc: [protected]@aarnaautomobiles.com<[protected]@aarnaautomobiles.com>; neeraj.[protected]@aarnaautomobiles.com<neeraj.[protected]@aarnaautomobiles.c...⇄ > Subject: Reply from Ford India[protected] > > Dear Sir, > > > > This is subsequent to our earlier correspondence, regarding your vehicle bearing VIN number MAJ1XXMRJ1EL16586. > > > > Further to the telecon we had with your goodself ([protected]) we hope we have provided necessary clarification regarding the concern raised with us. We understand from our discussed that you will be able to report our dealer for the mileage test after pooja holidays. As far as mileage is concerned Ford India does not specify any mileage for the cars as it is totally dependent on the driving condition, habits, tyre pressure, quality of fuel etc. However we are pleased to be of service to you addressing the said issue noticed if any. We kindly request you to fix up an appointment with our dealership and report as per your convenient time on the same. We wish to inform you that our dealership will check all parameter of the vehicle to conduct a joint mileage test along with your good self to ensure the vehicle is performing to your expectation. Post inspection and joint mileage test, concerns observed if any will be addressed and resolved as per Ford India Warranty Policy. We had instructed our dealership to provide the necessary assistance to you in this regard. We here with attach the mileage tips for more clarification. > > > > However we once again wish to clarify you that the tyre is standard that comes globally and as per the specifications. We once again wish to inform you that the spare wheel provided with the said car is a part of standard fitment and for use during emergency purpose for short run distance only so, the alloy wheel was not provided for the stand by tyre. We request you drive the car with complete confidence on the product we would back it up with prompt & quality service through our dealership. > > > > Request your positive understanding in this regard & be rest assured on our support in terms of prompt service and the quality of the product. > > > > Please feel free to contact us / Mr. Neeraj Kumar Service Manager [protected] / Mr. Prithvi [protected] our dealership for any other clarifications /assistance. > > > > Assuring you of our best services and continuous support at all times. > > > > Thanks & Regards, > > Sopna | Customer Relations | > > Ford India Pvt Ltd, > > Toll Free No[protected] /[protected]. > > > > > > > > -----Original Message----- > From: Abesheik, H (H.) On Behalf Of Customer, Care (.) > Sent: Saturday, September 13, 2014 1:07 PM > To: '[protected]@gmail.com' > Subject: Reply from Ford India[protected] > > > > Dear Sir, > > > > Thank you for contacting Ford India. > > > > We appreciate the time you have taken to write to us. We have noted down the contents of your mail and have taken up the issue with the dealership concerned. > > > > We would revert to you after we receive relevant information from our dealership. Your concern number is[protected] > > > > Assuring you of our best services and continuous support at all times. > > > > Thanks and Regard, > > Abesheik.H, > > FIL – Customer Relations, > > Toll Free :[protected] |[protected] > > > > -----Original Message----- > > From: ranjeet kumar [mailto:[protected]@gmail.com] > > Sent: Friday, September 12, 2014 1:08 PM > > To: Customer, Care (.) > > Cc: [protected]@gmail.com; [protected]@gmail.com > > Subject: Fw: ford figo titanium petrol > > > > > > > > ranjeet kumar > > > > -----Original Message----- > > From: "ranjeet kumar" <[protected]@gmail.com> > > Date: Fri, 12 Sep 2014 06:38:41 > > To: <[protected]@ford.com> > > Reply-To: [protected]@gmail.com > > Cc: <[protected]@gmail.com>; <[protected]@gmail.com> > > Subject: Fw: ford figo titanium petrol > > > > Good morning every body > > Please see attach & also below complain > > I bought car as per your Sails guy explain & believe. > > Now > > Millage problem we never get more than 10 per litter your acceptable with Ac 15per litter without Ac18KM. > > I am working in dubai so I think i get as per expilation by your sails but I was wrong they sold with alloy wheel but they not give spare wheel with alloy just I want to fix my problem & I am happy with your product so I can continue relationship with ford brand if have suggestion please contact by my mail or my dad [protected] I am so sorry about my mail but we are tied with your dealer & service they said everytime next service. may be in future i have not good relationship with your service center In my near city because I complain for them. So may be I have to sold my car. > > > > Thanks &regards > > Ranjeet kumar > > [protected] indian consumer team. sir, madam i need your hep for how to solve my problem.