Ford India Complaints & Reviews

Dear Sir/madam After servicing and air conditioner work air bag symbol indicate on my dashboard. allready they are check my car to time after services regarding air bag indicator. Today i have been called by Harpreet ford and i visited the same. Service centre( Harpreet Ford) has shown the cut wire tapped with blacktape under hand break . And creating a new issue of cut wire regarding air-bag indicator repairing. I have so shocked to saw their explanation as i have never serviced my car outside your service centre. And on third visit, they have created a new shocked issue which is intentionally created by them to cut the wire and tapped. This is unbelievable act by your service centre staffs. And i found, the same tape used in covering of wire has already thrown near my vehicle and was fresh. I request to you to please take a serious action regarding this and investigate the whole issue on ground level because i have experienced of fraud with this service centre earlier as they had claim for replacement of radiator fan but didn't replace the same. Also please find the attached photographs for clear vision. Regards Puran Pandey [protected] DL-8CZ1566

We purchased ford figo diesel of November 2011 model from the Dealer Metro ford, Palace cross road, Bangalore and regularly serviced in authorised Metro ford service center, hessaraghatta Road Bangalore, our concern is the car brought 4 years ago started showing defectiveness by the end of second year from the date of its purchase .As the car door has already rusted from top and going worst, As this proves that the product been sold to us is defective for which when asked with your dealer and service person about this defectiveness we did not get any liable response or explanation which directly showed your negligence towards customer support Which Brings me to a dilemma weather all ford products have the same Quality, As my ford Car rusted Early at the end of its Second year, a gentle advice to ford is that from now on they sale all cars with validity of three years, As mine lasted only for two. At last Will this Email Mean something to Ford And Resolve my Problem Or if I get the same irresponsible reason I would be forced to take this issues to media. Ford figo ( Nov 2011) KA 04 MJ 8728 Mojas A ( [protected])

Espected Sir/Madam, Here I Vijay Danodia s/o Shri Omprakash Danodia Purchase your ford Eco-Sports From Simon Ford on 09/02/2015 and it starts displaying ABS MALFUNCTION SERVICE NOW after running 2498 kms on 15/03/2015 and brokendown. On contacting the concerned service centre they asked us to bring the vehicle to service centre which is destined 220 kms from our hometown. As per their instruction the servicemen (RSA) took the vehicle to sevice centre by tochening it. The problem has been resolved after 5 days. With assurance that there wouldn’t be any further problem, but all the promises came out to be false the vehicle keeps on creating problem the vehicle never runs satisfactorily. We keep on contacting through phone to service centre but they never replied satisfactorily and taken us for granted although we followed their each and every instruction . Finally after running 29458 kms on 13/10/2015, the vehicle brokendown completely, and start displaying ENGINE OIL PRESSURE LOW STOP SAFELY. RSA again took the vehicle to service centre by tochening it on 17/10/2015. And till then vehicle is in the service centre (SIMON FORD BILASPUR C.G.) This has created lots of problem to us financially and mentally. In theabsence of vehicle we hired a vehicle on monthly payment, our driver ws also became joblessAnd paying monthly installments let us felt regretting. Sir we also have other options like consumer forum but we don’t want to spoil the repo of such a well knowned company. Sir kindly consider our problems and fulfill it by monetary terms, we don’t want vehicle back as it creating problem since the date we had buyed it. And there is no further guarantee even. I belong to a middle class and cant afford such a huge loss. So sir I am closing this letter with a hope that you will respond to our complain as soon as possible. THANKING YOU YOUR’S SINCERE CUSTOMER . VIJAY DANODIA MOB NO. [protected]

My car is just 2.8 Years old and 32000 KM done. today i went to get problem checked for vibration in stearing wheel to saluja ford. To my utter surprise i was told that stearing rack has a leakage and it needs to be replaced with cost of 16000 + labour charges + Oil charges. My question is how come new car with such less KMs driven that too in chandigarh / with 100% service on time with track record can develope such a major and costly problem. This is my 3rd car and i faced no such problems with other cars. Please reply with probable resons Regards. Ashwani Chaudharhy

Dear ford sir mene ford figo car lene 10-11 mnth ke baad meri car ka registrar change karaya, busing chang karaya uske baad me car me wiring ki problem hai jo running car me light bandh ho jati hai jiski complain kum se kum 3 bar kar di hai or service center me bhi bata k aya hu jo problem solve nahi hota hai or koi answers nahi deta hai

I purchased my ecosport on (1/10/2013).I gave my car to service 21/08/15 for 50000 kms paid service, post service i was keep on getting the oil signal display in my car i called up the elite ford service station they said me to get the car back and also i complained this issue to customer support ford india delhi.Then i took my car for service again and they checked all the parameters and said your car is absolutely normal.I took at from service station and again got the same oil indication symbol, called up service station they said it may be a software problem not car problem.I was travelling to my native place on(10/10/15) from (Bangalore to Madurai) while going near Krishnagiri i felt there was some extra sound coming on the engine.I stopped the car and called to ford road assistance and they told me to stop the car.I myself checked parameters of the car everything was normal and i didn't find any issue.Then akash ford people took my car to their service center.After two days akash ford people called me and enquired about the problem whether there was any accident or hit.I said them clearly nothing like that happened because car doesn't have damage and they too agreed for that.They checked the vehicle and told there is a scratch on the oil sump and it looked like old hit that is the reason you were getting oil indication symbol on your car.now the oil the doesn't pass to your engine properly that is the exact reason for getting the sound from engine, now your engine got ceased and they told me to pay 150000 rs for the replacement of new engine and i have told them that mistake is from Elite Ford side you keep the vehicle.After coming from my native place i will handle this with Elite Ford.I toed the vehicle from Akash Ford to Elite Ford on (26/10/15).They told me that they accept their mistake and do their best.today they called up and told that because of sump damage everything happened and their putting me in trouble.They are trying to hide their mistake and asking me to pay approximate of 2lakhs.Why should i pay this much amount without doing anything?This is the kind of customer relationship Ford is giving?I referred five people to buy ecosport and they bought also.i didn't expect this from Ford. i need necessary action to be taken from Ford.Thanks

I bought a brand new ford figo car in nagpur showroom bt after some day the horn problem is arisisng sometime play horn and suddenly off the horn .i went to showroom 3 or 5 times bt they do tell a permanant solution about problem.they just time pass the client and ok.sme pbm is arising from 6 month continuously.
this site is make for customer complent from ford company i[censored] are not responding my complent then this is company loss and doing a frod with people.
plz take quick action as early as posible.

I am Narayanan from Chennai own a Ford Ecosport Diesel vehicle for which I asked for 2nd free service from Chennai Ford to pick my vehicle from my home where a Driver name Boopathy came to pick the vehicle who asked me to sign a letter from Chennai Ford mentioning I am solely responsible for any accident/ Damage to my vehicle during the travel to service center which I disagreed to sign. So he left the vehicle without taking my vehicle stating only if I sign the letter. Tried to get in touch with FORD INDIA customer care no.[protected] but there is only voice message stating all the customer service executives are busy for more than 15 minutes and I spoke to Mr Shoaib who has registered the complaint. I would like to launch a complaint against the Chennai Ford and Ford India for the poor and lethargic service after sales. My contact no.[protected]

As per designers Specification, if all products went successful! then NO PRODUCT WILL FAIL!! IN THE MARKET!
Rather accepting the genuine aspects, concluding with the statement " No abnormality found in FORD FIGO" is totally unacceptable!
After extending my time and support for all exercises, diluting the truth at last! is shameful!
Rather asking me to improve my driving confidence, I should say that ford India has to improve their Efficient staff and Management!
Need not spoil the business of Ford by outsiders, but in house management is enough!!
You can nullify one customer rights, but you can stop others Feedback/ Voice!!
As per your FORD FIGO specification, it had been proven that "FORD FIGO IS SUITABLE FOR WITHIN CITY USE... NOT FOR HIGH WAY DRIVING!!!"

1. The acceleration. For city conditions, people may not have attention to the same. Since they drive the car from 1st level to 2nd level and then maximum 50 – 60Km/hr speed at city conditions! Like humps, traffic signals, traffic etc. that means mostly @1st and 2nd gears in use! Main issue of performance on Highway speed @ 70Kms to 120Kms/hr Suppose you are driving the at 70 – 100 Kms/hr speed. Your front vehicle too in the same speed. When you want to overtake him, you should increase the speed. Before you overtake, suppose you have aplied a little break and then will apply the acceleration immediately. When you apply break, RPM speed will fall down a little. When you apply acceleration immediately the lost RPM should take pickup fast enough to overtake him within seconds. Why it should be??? Because when you apply break the RPM will not fall down to 1st / 2nd gear level RPM!! It will be still at 60- 70 Kms/ hr level RPM (it means 3rd/4th / 5th gear level) will be there. So it should take the pick immediately…”””WHERE AS IN FORD FIGO THIS WAS NOT POSSSIBLE AT ALL””” I tried several attempts by changing the gears to 3rd and 4th level but “”FAILED””” miserably!!! Even a high speed truck driver was close and he was overtaken in other direction!! A big life Risk and Life Threat!!! 2. Engine can’t withstand the load of passengers when you about to release the clutch!! Even in little slopes, it can’t withstand and it shutoff immediately if the acceleration not given immediately. Idle moving on clutch release was not available! 3. Ground clearance – general issue! Knowingly or unknowingly if it hits there will be a big damage to car as well as passengers inside due to less head clearance!!

I bought my Ford Ecosport from TALERA FORD, Pune, which has only been driven for 4500 KM in a year. It has been giving me a number of problems due to which I don't feel like driving it. I gave my car for servicing to TALERA FORD, Wagholi, Pune, informing about the issues, and I was told that the Clutch Plate has burnt marks and that I would have to Pay INR. 10000/- to get it fixed and the damage is being classified as coming from wear and tear of the car. I was told that this will not be covered under Warranty. Moreover, I was accused of driving the car by pressing clutch partially.

Can someone please tell me how a 4500 KM driven car is being classified as worn and torn?

To provide some history about my driving experience, I am a driver with a 100% clean history of driving cars for 13 years. I have owned Suzuki & Toyota cars, and have driven cars for over 100, 000 KMs and none of my previously owned/ driven cars have faced any such problems. I have been driving cars both in India & the US for no problems at all.

With this track record, they are telling me that I don’t know how to press the clutch while driving ?

Following are the issues with the car:
- The car gives me a very poor fuel economy in the range of 8 KM/litre in city conditions. Sometimes even in the range of 7.5 KM/litre.
- The car has pick up problems in the initial gears, especially the second gear.
- It lacks the power from what is expected from a 1500 cc car, and it is extremely sluggish while trying to climb a flyover or after a speed breaker.
- The suspension of the car isn't that great either.
- The Microsoft Sync feature is very faulty, where it fails to recognize the voice.

With all these problems, I don't feel like driving this car for which I have paid approx. Rs. 10 lakh, which gets proven with the fact that I have only driven this for 4500 Km in one year. With only this mileage on the car, I am being told that the clutch problem is coming due to wear & tear of the car.

Similar problems were even quoted at the time of first service at the end of 3 months of owning the car, but without any improvement.

More Details on how a Customer is treated at Talera Ford Service Centre at Wagholi, Pune:

After constant follow up from my end, it took Talera Ford 4 days to tell me the problem is in the clutch plate via an email, when at the time of submitting the car, I was told they would revert back to me in 3 hours. The job card they gave me mentioned clearly that at max they would revert within 24 hours, and it took them 4 days. Their service manager Mr. Milind Varale stopped answering & returning my calls. When I visited them on the 5th day, the service manager was not available. When I asked for details of the dealer head or the regional head, they refused to share any details.

As a customer I am feeling cheated and extremely frustrated with my car being stuck at their service centre. Hence, approaching the Indian Consumer Complaint Board with the hope that Ford India will take cognizance of this and will give the customer at least some respect.

Thanks,
Munish Malik
Pune

I m complain about some technical problem its maid due to manufacture problem in my ford figo car. Company give replace part but not give permanent solution about problem. And very ruff and rude behave customer care executive. Not a single time give quick response. Even not reply mail.

My vehicle FORD ECOSPORT 1.5P TIT AT, Registration no. HR02AD0037 was toed in to Harpreet Ford, Gurgaon on Saturday, 19/09/2015 morning because the reverse gear was not working. For 11days they could not find the problem and at that time I was told that it will be covered under company’s recall policy as there was some manufacturing defect from company’s end. On 30/9/2015 I was informed that the transmission assembly has caught rust due to water logging. I am wondering how water can enter the seal packed transmission assembly; I have driven it on Gurgaon roads, not in some water logged remote area in India. Why it can’t be that water had entered at the service center itself due to negligence/mishandling or it can be purely due to manufacturing defect. Now, to repair the vehicle, Ford India/Hardeep Ford has given a hefty bill of 1.47 lakhs. The vehicle is under Ford India warranty but I have been told that this issue would not be covered under warranty. After 15 days, when I tried to escalate the matter to the higher ups in Ford India, I was told rather rudely by the customer care that it was not their “company policy” to share details. Now I am being pressurised to submit the replacement vehicle provided (after 5 days and lots of arguments & mail trail) by the dealer so that I would be forced to pay the hefty and unjust bill. I am very much disappointed with Ford service and this is the first and last Ford that I bought. I will also make sure that no one in my extended circle of friends & family buys a Ford again. A totally dissatisfied & disillusioned customer, Virendra Vikram [protected]

Since i bought this car (from tirunelveli, tamilnadu)there is this hissing/ creaking noise from rear right side. during free service they told it is adjusted and it's fine. but problem repeats and after two years told the bearing has to be replaced(in vizag). got it replaced(paid for that) but again repeated in 1 month. during next service (in vizag)(20000 kms).they told it is checked and is fine. even the service people was not recgnising the sound since i told i'll not pay for the bearing again. after service it was ok for 10 days and again repeated. now i am thinking they r not going to find the core defect boz it might be a manufacturing defect which they dont want to address. im a mechanical engineer and i can tell no bearing fails just like that without any core problem. want to sue ford for inferior quality vehicle and service.

Dear Sir

I have a Figo purchased in Nov 2013. There was no issue with the car untill yesterday, when the radiator fan stopped working. I had gone out of station with family and had a very tough time returning home, while my car is still there. I am in constant touch with Ford India anf the local dealership, but they are not ready to pick my car under RSA. They say that RSA is expired, but i purchased it in Nov 2013 and warranty is for 2 years same as RSA. Later the local dealer Noida Ford accepted that date was wrongly mentioned as August 13 and thus RSA expired in August 15.
How can i purchase RSA before purchase date ? That is what local RSA is telling me. And they are not confirming when the car will be picked up for repairs. If at all any one is interested in helping me.

Need your help to resolve this please.

Sir, I have Ford Fiesta classic Petrol 1.4 purchased new in 2007.After running for 64000 I have a problem with AC Compressor. Replacement cost quoted is 20 k to 30 k. Rs. Qhy shpuld a compressor conk off only after64k ? Ford need to look in to complaint and resolve.I am using the car for commuting to the office only. Ford to revertback to restore my confodence in Ford . Dr Pimparkar

It has been only 2.5 years of my Ford Figo and I have faced multiple issues with the CAR. The CAR is fully maintained by the Ford Authorize service center at agra and it was used only 30000 kms till now. The CAR has a critical quality problem in terms of structural durability. All the 4 Doors got rusted within the 2 years I don't know what I have I have to do this car. Thanks Gopal [protected]

Two weeks back I sent the vehicle for boot damage and claimed in insurance.the vehicle wasn't serviced properly. I gave my car to Talera ford pune for head light complaint on 19th Sept. 2015 and they called me to say that Brake light led is not working because of short circuit and it'll cost me ₹5000/- the led light was working at the time of handling over the vehicle to them. Later on 21st September I found my car near SBI Wagholi where the service staff was using my car for personal purpose. When I called in service center they told me that I vehicle is in service station where as it was near SBI, Wagholi.

This is complain for Ford India Dealer Metro Ford St. marks Raod, Banaglore.
Ref to Invoice no SMRE00086MF dated 28/5/2014, Ford India ( Metro Ford ) - Bangalore .
As per invoice, vehicle is covered up to 4th year extended warranty & 4th year service holiday package.
I am yet to receive 4th year extended warranty document & 4th year service holiday package for Ford classic car.
Repeated follow up done by 1. phone 2. e mail communication 3. personally met at Metro Ford 4. send letter to Ford Director but they are yet top provide documents for 4th year extended warranty document & 4th year service holiday package.

complain ref no for ford India.[protected], 80062028

I Have purchased a brand new ford figo with a registration number KA 20 MA 3729 three months back under the dealership of cauvery ford, mangalore. They have delivered the car to me with a hairline dent on the bonnet which was covered with a ribbon on top of it. Two days later the delivery when i washed the car removing the ribbon, i noticed a very thin dent on the bonnet. When i complained this issue to the ford India, there was no response from the dealer side and when i asked about the issue with the dealer they gave me a very adamant and arrogant answer which i think has to be taken into a serious account by ford India. I being a very new customer to ford India, within the tenure of three months referred two brand new cars to my colleagues from the same company which im repenting now as they don value the customer once the car is delivered. Moreover a very big irresponsibility shown by cauvery ford at the time of PDI were in they were unable to recognize the dent. Im very sorry to say the fact that ford in our region doesn't have a good customer feedback and it is very obvious to loose the customer faith if it happens in future. As a human being anyone would be heart broken to purchase a brand new car with a dent on its body. I have decided this will be my first and last ford motor.