Ford India Complaints & Reviews

Dear Sir/Madam,

My name is Pranay Chowdhary and I am from India(Ambala Cantt) and running a small Business and three years back we had purchased a Ford Fiesta from your Karnal dealership Kanav Motors.The ID Number is 7E47240 and it has been sold to Ray Enterprises,Ambala Cantt
When we had purchased the Ford we considered ourselves as proud owners of the Ford Brand Flagship product Fiesta.We were under the impression that Ford is a reliable brand and we need not to worry for the next 3-4 years since we have purchased Ford and it was projected that it is a maintainence free and a very fuel efficient car.

This impression started to fade immediately after the purchase as we found out that the quality of Shockers was very BAD and when we complained then we were told that these were new Technology shockers which were introduced recently and they are like this only.Driving in little bit Bumpy roads was like driving in a Bullock cart as the whole impact was transferred in the car instead of the shockers.Our complaint was never paid any attention to or even registered anywhere.

The main issue started when the warranty got expired after one year,in one year period despite of our repeated complaints no parts were changed even if there was some problem and these issue were overlooked by the Agency.

After the warranty got expired every time we reported a problem during service we were told that these many parts were malfunctioning and they need to be replaced and we were given huge bills due to extremely expensive spare parts of this vehicle.Since that day over and then problems keep on developing on regular intervals and till date we are suffering huge losses because it gets faulty after regular intervals.

I have attached the list of expenses we have borne over the due course of time.The price which we have paid in two years we could have brought a new car for ourselves.Now again there are some Faults in the car and the Agency is asking for Rs 30000 for repairing the car which i am not willing to pay.

Now I would wait for 96 hrs for the reply of this email at the max. otherwise I am going to release these facts on the media and all Leading newspapers and I plan to crush this car in front of Ford Headquarters in India and lodge a complaint in the local consumer court alleging of customer harassment and extra expensive spare parts.

I would expect some explanation for these costly spare parts which have been replaced.

Pranay Chowdhary

[protected]

I regret to inform the high handed attitude of the staff Mr Akash of the ford dealer of lucknow – M/S NARAIN FORD ( K.N.MOTORS Ltd ),prior to my decision to go in for the flair , the salesmen Mr AKASH was all smiles and courteous and was giving type of commitments but ever since i have decided upon buying the product FORD FIGO, their attitude has changed dramatically.

(1)There were numerous occassion were i was let down ,initially prior to my commitment i was given commitments for accessories and one of them was CAR cover but the day i went to take the delivery i.e 21st OCT 2010 they backed out and said the stock is unavailable and therefore not able to provide the same now and after few followups i was informed that they will not be providing the same.

This was very hard to digest since the salesman Mr Akash knew that i am working with one of the largest pvt. sector banks in INDIA stationed in lucknow & the same benefit was being passed to few of my colleagues in Lucknow by the dealer and not me,infact i reminded him about his commitment but he was very rude not to reply to my calls .Now,my colleagues are making a mockery of me courtesy Mr Akash/dealer.

(2)The executive Mr Akash cheated me since the quotation by the dealer for FORD FIGO 1.2 ZXI PETROL was manipulated

What i want to highlight is that the registration amount charged from me is INR Rs 26360 whereas the bill provided is of Rs 25362/- ,on questioning the executive the revert came that this is the fees charged since we got your your registration done this is pathetic since i am sure the dealer pays their staff and also must be included in their profit then why such hiccups.

(3)I am feedup calling this guy and infact his revert is dealer is not providing and also is not providing information regarding his seniors to whom i can address the issue .
Now,I am sure why we talk in favour of Maruti and their dealers and the service that is given to their clients.
The other day one of Maruti Sales Executive was even making a mockery of the Ford dealer and saying that atleast when we provide the new car no. to our client we ask them to come to our place for getting the no. plate fitted but he was amazed to know from me that the sales executive/dealer did not have the courtsey to say so and infact i bought my car on 21st oct and got car no. on 10th nov. that too when i kept giving him calls .The answer from Mr Akash was sir i thought i gave u the no. and i reminded that he was actually not picking my Phones.
I am sure the dealer must be having proper records with him and a back up person who must be aware of the details of cliets to be serviced considering the quality of sales people associated with the dealer.
Plz provide feedback to the dealer and also the reimbursement of Rs 998/-that he needs to provide and if not any action atleast proper training of his staff.
Shubhendu Basu
B-1331,Indira Nagar,
Lucknow-16
M-[protected]
shubhendu.[protected]@icicibank.com

Non-responsive and horrible service
My experience with Ford India and it’s agency/service provider “Harpreet Ford” continues to be dismal. No amount of requests or complaints help. In 2007 I tried a detailed communication over phone and email but till date I’ve never had a single good experience. Inspite of every assurance, my car gets held back for unduly large number of days. Most of the tasks remain undone. The car comes back after each service looking dirtier and smellier. Yes, I've had horrible experiences with Ford service over the past four years! No amount of complaining helps. Even as I am writing this message my car is languishing at a Ford service centre for over 4 days inspite of many assurances that the car would take two days.
We have a family tradition of buying Ford and my grandparents had one of those soft top vintage models, but, I've sworn never to buy a Ford car ever again! and to spread the BAD word around!
Regards,
M. Mukherjee
Ford Fusion
DL 3CAF 0710

since begining ford service center in dehradunhad given very poor services and their commitment never met the time and worst is that they are totally unable to find out the problems even in 48 hours.im tired of fake commitments and iresponsible attitude.

i have bought for ford figo 1.2 zxi car on 05 Oct 2010. at the time of finalizing deal i told the dealer for temporary registration number and paid Rs 3000/- for the same.however the broker through the showroom deals informed that permanent registration for Rs 30000/-has been done. i told the dealer that i have not asked for it and how the rto office has been paid when i have not given money for it. the dealer told me that do not worry that the number would be transferred to a different vehicle and you will be getting a temporary number but the rto office is closed till dusshera holidays are over. so i waited for almost15 days after which i again contacted him and he asked for the papers required for temporary registration again and to inspect the car again. ( i had already given earlier at the time of buying the car and also got the car inspected by rto officer). the broker kept telling me that it will done on a particular day and that day he used tell me not today but another day. fed up for more than a month i approached the rto officer. he told me that since his computer is showing that tax has already been paid it is not possible to cancel the registration. with this information i contacted the dealer he said that we will give Rs2000/- deuduction on the total amount. i told him that i have running around for more than a month atleast give Rs 5000/- the amount i was supposed to pay for permanent registration where i was planning to get registered and rest i am willing to pay. he is refusing . plz help guide me

FORD IKON CAR WAS GIVEN FOR SERVICING, IN ONE OF YOUR DEALERS AND FROM WHERE I BOUGHT THE VEHICLE, SWARN FORD, KANPUR. THE VEHICLE WAS RELEASED AFTER 2 WEEKS OF TIME.

INSIDE OF THE CAR WAS FULL OF DIRTY, WITH THE BLACK. OILY MUD AND DIRT, FROM THE SHOES OF THE MECHANICS. WHILE TAKING DELIVERY, THE CAR WAS FULL OF DUST AND DIRTY AND I HAVE TO USE WIPER TO SEE THE ROAD.

LATER, WHEN THE OIL WAS CHECKED. AS A ROUTINE CHECK UP. FOR THE LEVEL, FOR MY SURPRISE, THICK BLACK COLOUR OIL WAS SEEN IN THE ENGINE. THIS CLEARLY STATES THAT EVEN AFTER COLLECTING THE MONEY FOR THE OIL AND THE FILTERS , NOTHING WAS DONE AND KEPT THE CAR FOR 2 WEEKS INSIDE THE GARAGE. WHENEVER, I CALLED THE SERVICE STATION, BLAME EXCUSE WAS GIVEN, MECHANIC ON LEAVE, MECHANIC IS SICK, ETC.,ETC.,

ONCE THE CAR IS SOLD THERE IS ABSOLUTELY NO AFTER SALES SERVICE IS PROVIDED, NOT ONLY THAT, CHEATING THE CUSTOMERS BY COLLECTING THE MONEY FOR DOING NOTHING. THANK GOD, MY CAR'S ENGINE DID NOT SEIZE, AS I WAS LUCKY TO CHECK THE OIL.

It is to inform that we are having a Ford Fiesta bearing no- GJ-12-J 4570, purchased on our company name, the same had a problem of self start.

We have given our car to the authorised show room based at Bhuj, for the said repair on 25th Oct 10. But till date nothing positive has been done to our car. We do not understand what the staff of this show room are doing, whenever we are going to ask them the progress, they just give us fake reasons. It is very very shocking to know that company like Ford is such a team who could not repair a car in a span of more than 8 days that to for a very simple and minor fault.

Kindly look into the matter and solve our issue.

VED PRAKASH SINGH

Thanks & regards
For Swaminarayan Vijay Carry Trade Private Limited

(VED PRAKASH SINGH)+ 91 [protected]
MANAGER-ADMINISTRATION
S V C T House, Mirzapar Road,
Bhuj-Kutchch
Gujarat-370001
Tel/FAX +[protected]/2/3/4
Browse us at www.svctgroup.com

Respected Sir,

I am fed up of your service given to me by Service center at king ford Surat.

I have given My car which was having gear chamber problem on 12.10.10 and i got my cars delivery today 27.10.10 at 1:30pm and i paid amount rupees 58922/- which they have charged me. While coming back to my town place vapi in middle the gear stop working at 6:30 pm. my car was there for 15 days and i paid whole amount in cash which was 58922/- and still i am facing the same problem and i am really fed up even my car was not serviced nor the interior was cleaned and when i handled my car at showroom the fuel tank was full and while delivery it was empty. Hence i am thinking to go to the consumer court i[censored] don't reply me soon on my contact number.

I STAY AT DAMAN WHICH IS 145KM AWAY FROM SURAT AND I CANT BOTHER TO GO THERE EACH AND EVERY TIME WHICH IS EXPENSIVE FOR ME AND DUE TO THIS I AM TOTALLY AND MENTALLY HARASSED.

my INVOICE number is RRI[protected]
R.O No. - ROADA05700OA
R.O DATE - 12.10.10

REGARDS,
ANISH M RAYANI
[protected]

in surat king ford is not giving good service an her employ is giving bed words to costrmer an not giving proper answer

Flag this message
Bought new car, got an accidental repaired car
Tuesday, 26 October, 2010 7:27 PM
From:
"Anubhav Gupta" <[protected]@yahoo.co.in>
Add sender to Contacts
To:
[protected]@ford.com
Cc:
[protected]@ford.com

Hello,

I couldn't get hold of a better e-mail address to contact so i am writing it to you. If by any chance you are not the right person to contact for this issue, please do provide the e-mail of the person i need to contact for this. The issue is as follows:-

I bought a brand new Ford Endeavour 2.5 Tdci 4x2 from NCR Ford dealer located at Mathura road, Faridabad. I was given the delivery of the vehicle on Oct 18th 2010 and Pre-delivery inspection wasn't provided. Now today i noticed the paint fading of front bumper and side mouldings and difference in paint could easily be noticed by touching or visually, The paint has been virtually evaporated and one could easily see the blackishness on it. Even the surface is rough. One can easily judge by looking at it that it was repainted somewhere and someone did a really bad job in covering it. I seriously suspect the vehicle was involved in a frontal accident and to cover it dealer has repainted the bumper and mouldings in his premises. Somehow even the delivery of the vehicle was give to me in the night at 9:30 PM may be because i couldn't visually inspect that thing. Now when I approached the dealer for this i was encountered with one of the sales representatives over there who after seeing it said this is normal..I said what the heck??? He then called me a and said I don’t know anything about the cars and warned me that he will beat me up and throw away if I did not leave. I was shocked. Is this the kind of service I as in customer should i expect from automobile giant FORD??? It means i should pay 17.5Lakhs of hard earned money for an accidental car??

Now either refund my complete amount and i will look somewhere else or may be buy a Toyota Fortuner if this is a kind of pathetic services are provided by Ford or replace my just one week old car with a brand new car or compensate me accordingly. Please do reply as soon as possible. I want my complaint to be resolved as soon as possible as i want to end this peacefully and i want to co-operate. Please don't force me to go by the court way. I have already contacted my attorney and he said it is very easy in today's scenario. Also if i don't get any positive revert by tomorrow i am going to escalate it to www.team-bhp.com and you can also refer to this community in case you are not aware of the recent case of Skoda India.

Looking forward for a positive response from you by tomorrow.

Anubhav Gupta
[protected]
E-1/75, sector-11
Faridabad-121006

Never buy cars form Chennai Ford.They sell all defective and old cars.

I bought a Ford Fiesta Zxi from Chennai Ford just 4 months ago.

Today , I would have lost my Family in a car accident because the Steering Rod just broke while we were driving and the car ran out of control.
I am Shocked and Ford had put my family in Peril.

How come a car just 4 months old while being driven in a good laid road can cause such a problem.

I had also raised a issue stating the DOOR alignments of my car were not proper and FORD has accepted it is a Manufacturing issue and got them fixed.
Apart from this there were a lot of issues related to the window beedings, Wiper motors, etc

Now , much more serious issue of the steering shaft getting defective and I am terrible shocked.

If , the doors were having a Manufacturing Issue
If there were number of issues related to beedings and Wiper motors,
If the car's steering shaft got broken when driving on a normal road,
The Car is DEFECTIVE.

FORD HAVE SOLD ME A DEFFECTIVE CAR.

I am dissapointed and feel Cheated and have lost my confidence in FORD.
FOrd had put my Family in Peril.

I have a very pathetic Expeience from FORD India ltd and their dealer Kairali Ford.

My 10 month old FORD Fiesta Run only 12000KM. I was very happy with its performance and its fuel efficiency.But the experience Twisted suddenly. While riding Its stopped suddenly.
I informed the Road Side assistance and they took the car ito workshop.
The Mystery starts then onwards.
After 66 Hrs,the service center informed...

Dear All,

New ford figo has following problems

1. Digital ODO meter
2. Central locking system
3. Hand Brake indicators
4. Spare parts availability
5. Service issues
6. 2nd gear pick-up of car on a hill with A/C

Be cautious & buy any other car .... but not ford brand.

I am having a Ford Fiesta 1.4 EXI. This car is aged about just 4 years and clocked 43000 kms.

Strangely it has developed some problem in the Air Conditioning System which the Service Guys are not able to detect at CAPITAL FORD,Bhubaneswar,Orissa.

First I was informed that it has a leak in Cooling Coil which has to be replaced. On investigating for 2 days and replacing the cooling coil the Service engineer says that the compressor is having trouble which has to be replaced also.

I am surprised for a Ford Car having such major troubles in AC in just 4 years and 43000 kms. Whereas i have never faced any such issues in any other Car i Own. This accounts for major repairing charges which is not expected for a car of this age and brand.

I would therefore request the FORD COMPANY to consider this as a manufacturing issue and repair the same.

As i have observed from several owners and their blogs this has been faced by many Ford car owners i.e Ford Fiesta and have been reported to the MD as i have done.

This is the responsibility of the Manufacturer to resolve these issues after recieving such complaints of similar kind from different Owners and rectify the faulty part.

Ford being a recognized brand should respond to such complaints and take the responsibility to replace the spare on company's cost.

These issues have tarnished the reputation of a Ford Car and gives an wrong impression on Ford Products.

We have bought a Ford Fiesta Vehicle form Shaman Ford who is a reputed dealer in Mumbai and an authorised Ford sales and service dealership.

The vehicle has encountered numerous problem details of which are attached to the vehicle identification number of ford.

We also enrolled into an extended warranty program with Ford India. As a gesture to satisfy us Ford agreed to further extended the extended warranty program for a additional one year after the warranty term was over.

We did have more problems with vehicle breaking down and now were are ford is not willing to comply by the committed warranty terms and trying to bill us with the charges for repairs.

We are ready to pay the labor charges. But they are not willing to cover for parts in the engine and the timing area which wear out only if the vehicle has been run for only little 30,000 km. Our warranty on these parts elapses on 28th Nov 2011 or 40,000 km which ever is earlier.

This is clear case of taking undue advantage of the customers for small business gains.

I hope this message clearly reaches the authorities.

My Vehicle registration Number is MH 01 AE 3123.

Thank you.

Regards,

Akshay Gandhi

ford ikon (new model) was really good but newer buy it in tristar at rajahmundry AP. they will try to cheat u in all the way they can. when ever i left my new model ford ikon for service at the tristar ford show room in rajahmundry,they never attended the car not before one hour. last week i left the car for problem in the AC within the warrenty period.similarly they were delaying and i have to leave my vehicle there and went for my clinic.next when i returned back in the evening ,all they could find was the coil was gone and no spared ,we have to wait for 5 days.and when i saw the kilometer reading they have used my vehicle for more than 40 km.the answer they tell was trial.
when i bought the car they said the rubber bootmat will be provided from the company and as there is no stock they will provide it later.it was nearly 1 year and 8 months .til now they have not replaced .last time when i asked hardly they were answering that nothing was written in the purchase form ..they will cheat u very cleverly .want to try just drop in tristar ford rajahmundry

I purchased a Car from Wonder Ford Meerut in September 2009. They took total amount from me including Insurance Charges. At the time of booking they offered me Rs. 18000/- (Rs. 10000/- towards exchange bonus and Rs. 8000/- towards Profession) but at the time of delivery they told me that they will pay the same after they receive it from Ford India. Ford India canceled their dealership and even after complaining to Ford India they told me that they cant do anything.
Today I came to know another fraud. Wonder Ford issued me a Insurance cover note of Bajaj Allianz but today when I went for renewal to Bajaj Allianz they told that the cheque issued by Wonder Ford dishonored so I will not get No Claim Bonus.

I want to bring to your notice serious irregularity and wrong commitments being offered at Cargo Ford - C.G.Road - Ahmedabad, Gujarat,India.

My name is apurva bhagat.

A few days back i visited this dealer. i was interested in booking for Ford Fiesta. I was asked to pay Rs.25000/- as booking amount for the said car and I WAS EXPRESSLY INSURED BY THE DEALER THAT - IN CASE OF ME CANCELLING THE BOOKING I WILL BE REFUNDED 100% AMOUNT.

After some days, i went back to the same dealer asking for cancellation. i had to cancel the same because of some personal reasons.

He asked me to come tommorrow.. like this he made me to visit his showroom for 10-12 times... I had no other option but to follow him. He was making me wait some many a times and than used to say - Come Tomorrow.

Atlast He gave me a cheque of Rs.22000/- only. He said that Rs.3000/- is a cancellation charge.

I seriously didnt expect a company like ford to be this loose on its commitment. A company of this magnitute is not expected to be this non customer friendly.


I have faced enough trauma and problems because of this ruthless behaviour.

.

Sales manager,
Car registeration number TN72AA2729,we had the problem of engine abnormal sound and excessive exhaust smoke too, at the km of 96086(within warrenty Kilo meter period),left the car at service centre.After servicing also same problem existing,again we seviced the car ,paying of 13000RS but the problem is not yet solved and so i kindly request to you to give the instruction to Tirunelveli service centre(FORD ) to repair the car properly

Your co operation more appricieted


Customer name and address -

Peer mohamed
199/12/3,Prabu plaza
Tiruchendur road,
Samanathapuram,
Palayamkottai-627002
M.Number -[protected]
Ph no[protected]
[protected]

we bought a vehicle at bhagat ford jalandhar in oct 2009 . vehicle was still under warrenty. dont =know how come its injector got some fault and all four injectors are dead and need to replace which cost nearly 50000 rupees and company is saying he can not do any thing we have to pay and at last we are ready to pay because no one is listening. but when we went to the company for the car the stole the few things from the car. please advise me what to do where to go


my e mail id is [protected]@yahoo.com


thanks