Ford India — Car Damaged during Servicing

Dear Concern,

REF - Name: Akash Joshi

Car No: KA 03 XX 3XX6

I am writing this email in utter distress and seeking for a big support from Ford India Management.

Below series of events will denote how much as a ford figo customer, went through risk, pain and monetary losses.

1) I took my car to get it serviced from Tanish Ford, Wazirabad-Gurgaon on 03-Sep. I had exclusively told the service engineer that I am planning for a long drive back home (almost 900 kms) with my family (2 little kids).

He said, he will take care of it.

2) While accepting the delivery of the car in the evening, I noticed that backdoor car locks were not working. They were working perfectly before delivery since both my kids sit at the back.

They took some more time and got it fixed. My first set of doubt started here.

3) Now, next day i.e. 04-Sep, my central lock stopped working and my car doors were not opening. Neither by remote or by the keys directly. I went back again and got it inspected. I was told that central lock mechanism has stopped working.

My second doubt started here. I was told that it was just a coincidence and I have to bear 50% of the charges for the central lock system. I tried to negotiate but they said it was not their mistake.

My question? How come everything starts falling apart just after the car was serviced.

4) The real torture started when we started our journey. I drove around 350 kms and all my caution lights like (Engine, Oil, handbrake) started flashing in one go. I was on a highway with no help around.

It was frustrating and scary.

With 3 hours on highway, I somehow managed to reach the nearest destination (Gwalior). There I put my family in a hotel (with corona risk) and spent whole day in one of your other service centers in Gwalior - Samadhia Ford.

You can check my entry there as well.

They thoroughly checked my car for many hours but still, could not fix it.

5) I somehow managed to bring it back to my hometown - Indore. It was hell of a ride with 2 little kids and all our luggage. It's still not usable and all my caution lights still blinking.

Please think and suggest, how a car which was running fine with minimal usage started developing so many problems after a single service.

Not sure if I will receive the required support but there is always HOPE.

And with same hope, I expected Ford India Management to intervene and provide a justified solution here.

Thanking in anticipation.

Warm Regards,

Akash Joshi