Ford India — car service problem

Address:

Siddhivinak Ford - Bhavnagar

Dear sir,

Me having ford figo car gj10 ap 0837. I am happy with my car since i purchased and running excellent.

Problem starts while doing journey from jamnagar city to bhavnagar city, my car having problem and not giving much power and pick-up.

I went to authorized ford car center (Siddhivinayak ford) in bhavnagar and informed my car problem. They checked and informed me that my car having "injectors" problem and need to service all 4-nos injectors and required 3 days time to solve problem and they fail to give me car timely. Again they ask more time to service injectors and again fail to handover my car timely.

This siddhivinayak ford showroom is in bhavnagar city and my hometown is jamnagar city, so i cant stay more in bhavnagar city. I handed over my car to siddhivinak ford for service and came back to jamnagar city in public transport along with my family and my aged parents in this critical covid situation.

After approx 15 days they have make ready my car and give me a huge bill of 20350 inr, but still there is problem in my car. As per siddhivinayak ford, they are telling still need to change pump (Part no - 2s6z 9j332 a) in my car, than my car will be ready. They inform that pump cost is approx 13000 inr. Due to high cost and low confidence on siddhivinayak ford, i refuse to change pump. Along with them, we jointly did short test drive and they handover car to me.

Also they informed that there is clutch switch (Part no - 6n2z 11a152 a) problem in my car, so car will stop in running condition. As this switch not avaliable in siddhivinayak ford bhavnagar, i have purchased the same switch form ford outhorised dealer jamnagar and handed over this [censored]ch to siddhivinayak ford while delevery time of my car and they replaced switch.

After car delevery, next day i came back to my hometown jamnagar and i facea lot of problems in my car. It stops a lot of time in journey even changed clutch switch is replaced, also car is jerking in low rpm.

Directly i went to gokul ford - jamnagar and informed about problem. They have done scanning of my car and informed that there is problem in injectors. Immediataly i called to siddhivinayak ford - bhavnagar and informed that there is still problems in injectors. As per siddhivinayak ford, injectors are ok but problem is pump (Part no - 2s6z 9j332 a), which i haven replace due to high cost and low confidence on siddhivinayak ford.

At last gokul ford help me a lot and replace pump (Part no - 2s6z 9j332 a) in my car. After replacement of pump car scanned again but there is still same problems in injectors and jerking problem in low rpm. No any othere problems in car and in scanning results. Gokul ford informed confidently that there is still problems in injectors. Same informed to siddhivinayak ford about this problem after replacement of pump. Scanning videos are available before replacement of pump and after replacement of pump.

Now for customer satisfaction, it responsibility of siddhivinayak ford that they have to take care of my car and sort out of injectors problem. Siddhivinayak ford is agree but they are asking to give car at bhavnagar showroom than only they will check my car.

I can not effort more charged to repair injectors, as it is the same problem. Also jamnagar city to bhavnagar city is approx 266 km. I can’t effort fuel charges due to siddhivinayak ford workmanship problem.

In bhavnagar, i have given my ford car in authorized ford service center and not in local car garage, because i trust ford and its workmanship.

Need help for this repeated problem without any more expence.

Reply me on my mail id with solution or can contact me on my mobile number.

Regards,
Jitendra n. Nageshri
E-mail : [protected]@yahoo.com
Mobile # [protected]