Ford India — car spare parts went missing from car in authorized service centre banerjee ford, durgapur west bengal

Address:

Chennai,Tail Nadu, Bardhaman, West Bengal, 713216

Dear sir,
I submitted my car ford fiesta classic bearing registration no. Wb02v 1516 at your authorized service centre banerjee ford, durgapur, west bengal for repairing purpose on august, 2016. Car was in breakdown condition. Car was kept by dealer for more than 19 months at workshop ie. Till march, 2018 for inspection purpose and diagnosing the root cause behind problem. Initially i was given an estimate of rs.40, 000/- on november, 2016 post inspection. Accordingly i have made an advance of rs.15, 000/- also for the same. However, gradually the estimated amount over the time rose to 1.2 lacs, then 2.9 lacs, then 3.5 lacs and finally to 5 lacs till march, 2018 after thorough inspection and everytime something new was invented by the service manager and i was accordingly notified everytime to visit their service centre. Now upon asking the service manager mr. Ganesh kundu about the authenticity of his inspection report he got furious and denied from sharing any details about the inspection report. No assurance or guarantee was given from service manager's end that post incurring such huge expenditure of 5 lacs whether car will be back to running condition or not. Only verbally i was told that first he will replace parts then he will see the improvement status and then only he will opine.
Owing to his lack of conviction i decided to take back my car from banerjee ford on april, 2018 by towing the car as the car was in breakdown condition. Now on the eve of towing when i inspected my vehicle i was utterly shocked to note and spot that several car spare parts and engine equipment have not only gone missing from car but even the whole car has been robbed of like anything and literally speaking nothing is left in my car. Upon raising these issues service manager is saying that whatever has gone you won't get it back. Upon further questioning him where the spare parts have gone and who will then fix it he is saying as because we are not imposing any garage rental upon you hence you have to bear this loss. Bizarre logic given by service manager mr. Ganesh kundu. Finding no other option i reported the matter to your company ford india, chennai. Till date multiple concerns have been created regarding this issue but no solution provided till date. Everytime a concern is created and then immediately closed by ford india without any reason and a rubbish mail is dropped at my mail id that "we think our team has provided you all the solutions and clarifications in this regard hence, we expect your problem is solved. So we are closing your concern. Please feel free to let us know for any other issue". I am fed up of receiving this response time and again were everytime ford india customer support team does day dreaming and assumes everytime that all solutions have been provided to the customer without enquiring the customer about the same.
My car is lying absolutely in deplorable and pathetic condition at the service centre banerjee ford, since last 32 months without any reason. Despite of informing your company everything it is turning blind eye time and again and has always maintained a casual approach till date. Moreover, one week back i suddenly got call from ford india where initially i have been asked that whether any solution has been provided to me or not till date and upon saying no i have been asked to cooperate with the dealer and also it has been stated that nothing can be done in this regard as company is helpless and they can't act against their dealers because they have been instructed not to take any action against the dealers by their higher authority. Moreover, i have been asked to pay 1.5 lacs to banerjee ford and get fixed all those missing spare parts.
So it means that company will not bother about their customers no matter to what so ever extent the customer is being harassed by the dealer. Company's main motive is to keep on launching products one after another and ask their customers to approach their dealers who are waiting to loot, cheat, deceive and scam customers in the name of providing service and extended warranty.
If your company "fraud motors" the great american mnc have any shame left then please take up this issue at the highest level of your management and also convey this issue to your ford india president mr. Anurag mehrotra and ask him that if he really cares about his customers as he lectures on tv shows then ask him to pursue this matter expeditiously and honestly by providing justice to his customer who is suffering like anything and running from pillar to post in hope of getting justice.
Despite of providing all evidence to ford india about the forgery & fraudulent malpractices of the dealer banerjee ford the company is turning blind eye again and again moreover shamelessly supporting the dealer in its fraud activities. Mr. Kumaresh raju your customer care representative was handling this matter since last 02 yrs where i was kept on hold but absolutely this guy did nothing. Moreover, he was working in connivance with the dealer. Later on my case was being handled by mr. Navin, mr. Gautam, ms. Preeti and finally it was assigned to another # mr. M sudalaiyandi. This rascal initially conducted a telephonic communication with me by taking mr. Ganesh kundu also on conference. The communication lasted for half an hour and mr. Ganesh kundu openly conceded that spare parts could go missing in their workshop as it is not possible for them to keep a track of every vehicle. Moreover, many mechanics are working in their service centre so practically it is not possible for them to observe everybody's work ie. Who is doing what in which vehicle. Now despite of having a detailed discussion on this issue my concern was closed by your company representative and i have been told that nothing can be done in this case because mr. Ganesh kundu said them that the spare parts which i had pointed out was not present at all in my vehicle since the beginning when the car was submitted in their workshop.
Hence, it is requested to please act accordingly, punish the culprits and yield me justice in this regard. List of all concerns regarding this issue[protected],[protected],[protected],[protected],[protected],[protected],[pr...⇄
Awaiting your response in this regard.

Thanks & regards,
Vikramjit mitra
Mob: [protected], [protected]
Email: [protected]@rediffmail.com