Ford India — Complaint for Sales & service of Ford Aspire-CNG

Address:

Ford India Private Limited, S.P. Koil Post, Chengalpattu – 603204. Tamil Nadu, India

Dear Sir/Ma'm,

I would like to raise my complaint against purchase of my Car Ford Aspire CNG. Car is registered at RTO, Kanpur, City and Vehicle no. is UP78-GA-1686. I had purchased on 28/11/2019 from MGS Ford, Lucknow. I had purchased this Car for use of my father at my home town Kanpur, City. As in Kanpur City, this CNG car model was not available so I made advance booking and purchased it from MGS, Ford, Gomti Nagar, Lucknow.
Since the purchase I am struggling with this Car getting issues with CNG Kit.
When I had inquiry for purchase of the Ford CNG car, I was told that from MGS, Ford Sales team that it is company fitted CNG Kit and Car Service would be available in Kanpur as well as all over India. During delivery of the car, I got to know to CNG kit will be fitted later and it was not company fitted but Ford had tied with CNG kit provider and Ford will provide warranty for CNG Kit. For the First service of Car I had to go to MGS, Ford Lucknow because in Kanpur all service centers denied for the service indicating that they do not have Ford, CNG car services.
Since purchase of the Car from first day, I am getting issues with CNG Kit and while driving CNG is not automatically converted from Petrol, since purchase of the car in 1 year duration I had visited almost 5~6 times MGS Ford Lucknow Service center for the same issue as CNG service is only available there not in my location (Kanpur city). I am fed up with this Car and totally dissatisfied by sales & service of the "Ford Car company". I was cheated by The Ford company they have sold faulty product and services are also not available.
I would like to escalate to higher officials of Ford Sales and Service team would strongly request for permanent solution else return of the Car as early as possible.