Ford India — Complaint regarding extended warranty offered for new figo

Address:

Ernakulam, Kerala, 682035

Dear sir,

Myself, vinu k george working deputy manager, axis bank main branch, writing this mail to express my deepest disappointment and concern regarding the extended warranty that you have offered for my new figo 1.2 ti-vct car that i have purchased from kairali ford cheranellore showroom.

I booked the mentioned vehicle on 20/04/2017. Sales adviser mr syam nath and sales manager mr. Anoop assisted me in booking the vehicle. And i was informed that the expected delivery will be 30/04/2017. But as specified vehicle was not in stock, sales adviser told me that there will be a delay in delivery and the same can be expected by may 4th or 5th only. I agreed with the same and after a few days, mr. Syam called and told me that the specified vehicle is available at kollam. When i asked the reason he told the said car was booked for another customer but there's a delay in arranging the finance. I was convinced with the statement and my car billing done and delivery happened on 29/04/2017. I paid full amount including extended warranty also. Also i was told that as due to system issues they were not able to give me my temporary permit and extended warranty papers. I got my tp papers on 02/05/17, but my extended warranty paper were handed over after 2 weeks.

After continuous followup i got my extended warranty papers on 15/05/17. And it was really surprising that the given extended warranty is starts on 28/02/2017 whereas i booked my car on 20/04/2017 and billing done on 29/04/2017, and the paid extended warranty is showing "this contract is sold at free of cost".

I checked the same with mr. Syam, he told he can't do anything in this and told me contact mr. Anoop. I contacted mr. Anoop and explained the issue. He told it's a small mistake from the back office team, which will be solved by your end. After 2 days i received a mail from mr. Anoop with the "new" extended warranty where instead of "free of cost" showing a amount of 5982.66+tax (6600.16) and 486.5+tax (1104.00) {total: 7704.15}. But the extended warranty starts on 28/02/2017 which is 2 months prior to the vehicle delivery date.. I called mr. Anoop again and informed the same. He told as the vehicle sales is already been reported to ford on february, the warranty will start from february only. Instead of modifying the warranty start date, he has also offered me accessories worth rs 2000. However, i'am not interested in that offer and from this i understood that its a clear case of miss selling.

I have been talking with your staff since last one month and the issue is still not resolved. Request you to investigate this matter on a priority basis. Attached herewith invoice copy, extended warranty papers (Old and new) and booking mail for your reference. I need to get this issue resolved immediately