Ford India — Ecosport 1.5 titanium+ mt - reverse camera not installed

Address:	686664
Website:	www.india.ford.com

Hi ford,

I bought ecosport 1.5 titanium+ diesel variant from fortune malayalam cars ltd cochin and got delivered on june 1st 2017. I was taken aback when i noticed that am getting a "video signal not detected" and i realized reverse camera not getting detected on the brand new vehicle just delivered. I noticed it after i moved 2 km on my first ride on this expensive purchase i made. I came back to the dealer and to my surprise they told me that its not installed and they are yet to receive the software update from ford which they expect in a week time and i can get this updated from any ford service. I made my plans a week later to travel bangalore on my new car. I was looking for the reverse camera hardware and which gave me another set back as i end in not finding the reverse camera at all. I made another call on june 4th to the sales representative who taken care of this deal. He gave me a very lame response that they didnot install the reverse camera as well because it is yet to be received from ford which might take another week or 2. They were following up. When i asked if i can get this installed from bangalore where i plan to travel. He confirmed that it can be done only at cochin fortune malayalam ford.

Concerns to address
1. I don't really expect such a bad experience from ford india from the very first phase of this relationship. There was no proper communication regarding where i had to call them multiple times to learn regarding this missing hardware the hard way.

2. I still dont have any eta on when i will receive reverse camera and get this installed to get my ecosport 1.5 diesel no more look like a defective piece.

3. I need ford to take the responsibility of my inconvenience and get this issue resolved at the earliest.

I am sending a mail to [protected]@ford.com with the bill details. I hope i can get this resolved and have my peace of mind at the earliest.

Thanks,
Vineeth stephen
Email:- [protected]@gmail.com