Ford India — Ecosport Ac issue

Address:	600042
Website:	Ford customer complaint

Dear Sir,

I am Hilton, one o[censored]r most valuable customer who is now facing a miserable
Situation on by buying his dream car ecosport and facing so many technical issue ..
Let me start from
First .. Got my dream car ecosport Titanium
Diesel (Black) 2016 April ... there where so many cars on competitive side where my wife wants me to choose .. but I am very stubborn in choosing this car coz I liked it so much by all aspects ..

Usage :
I use my ecosport very rarely .. once in a week.. till now I have driven only 2500 kms in 11 months and ensure to maintain it really well it's kept covered in my parking and ensure to start the car once in three days and dust it ..

Issue :

The problem started exactly after three months from purchasing my car .. this is my fourth car I prefer to buy any car which has a service station very close by ..it was MPL ford which was really close by to velachery
I was facing the front auto window sound and the foul smell from aircon everytime
I consulted the MPL guys they said they are gonna shutdown the showroom and asked me to contact chennai ford where I bought this car .. I spoke to the chennai ford guys
Their response was worst also I have to travel 26 kms from my place to reach chennai ford tried once but no assistance
Explained to them nothing happened.. then came Hans ford I spoke to the person called Balaji he was a supervisor in MPL ford and he told to that we have to observe the problem so we need ur car for three days
And he directed me to eureka ford
Where I met Mr Prasad very genuine person
Who speaks to the point .. by seeing my condition he felt bad and tried to help me after many visits to eureka ford they solved the front auto window issue .. the aircon issue is still unresolved .. he had taken it up with ford officials and they are asking him to get my car to the service center and do the observation for three days and find the solution ... still I am
Waiting for his appointment

Concern .:
My first concern is
I raised a concern in ford India blog in FB and a person called me and said he will come noting happend after that ..is this the way to handle a customer who bought a 12 lac car from u people .. shuffling between the service center for nine months and donno whom to be contacted ..

What sort of a customer service ford India has..buying a 12 lac car not even a single time ur customer service guys called me on the getting a feedback from me about my ecosport ..

And to be very frank me and my family had some breathing issues after we drive the car for an hour coz of the foul smell .. I tried getting many information on this explained to the ford guys .. they jus ignored

Now I hear from Mr Prasad that it might be a coil issue or something else and even he has experienced the smell and I heard from him that about twenty cars had this issue .. I want to know what ford is doing on this .. jus selling the technical fault cars to the customers by cheating them .. really regretting on why I bought this car coz I am
Now answerable to my family .. I even had Honda, Suzuki, VW I haven't faced such a worst situation from them, their customer service is really good .. now I have been forced to sell my car for following reason

Poor customer service
Lack of service centers availability inside the city
Poor technical knowledge for the ford technicians
Selling a faulty cars to the customer with lot of discounts
Approachability is worst
Ignorance on the critical issues

I am jus saying this in a disheartening way.. coz I bought this car with a lot of expectations and from my hard earned money .. but ford cheated me .. I am not gonna leave this here .. I will be taking this to the next level .. even I will go to court if I am
Not getting any solution on this ..

Regards
Hilton