Ford India — figo-zxi - model of 2010 - failure of door locking system.

Address:	Vadodara, Gujarat, 390021
Website:	I hope that the company should improve quality.

Dear Managing Committee of Ford India,
I own very nice FIGO car registered under number GJ-06-DG-7692 . I love it very much.
My both the door locks of left side FAILED i.e. FRONT & REAR DOOR of left side- The doors were not getting locked, ONLY RIGHT SIDE DOORS were getting locked.
This INCIDENT came to my notice on 7th JUNE 2018, that the car is not getting fully locked.
Thus, I lost most important SAFETY of passenger sitting on LEFT side, as well SECURITY of my car and BELONGINGS left in the car.
My car was due for service on 11.06.2018 and request was place by me to the Service In-charge to look into the Locks problem. The Service adviser after due complete checking, informed me that both the locks are not in working condition due to breakage of the leaver part which is made out of the fiber/plastic metal.
Due to usage of poor quality material in the locking system, both the locks failed which were not repairable by replacing the broken part.
I was left out with no other option, except to replace them with new LOCKS with the New CABLE. These replacement of LOCKS and LABOR charges for replacement of locks cost me nearly Rs.9500/-.
Had these parts of locks were made out of soft iron metal, then locks would not have failed. NOR I would have to spent this big sum for this failure.
I feel, this is fault on the part of FORD company for using the poor part in the LOCKING system.
I will be thankful, if reimbursement paid to me by FORD INDIA for the above breakage in the Locks.
I hope to receive response from your side.
Thanking you,
SUNIL PARIKH.
E-Mail: [protected]@gmail.com
Mobile: [protected]