Ford India — ford aspire dec 2018 purchased ka 04 mv 7385 tire bust

Address:

Ford India, 560079

To introduce myself satish. V had purchased above said vehicle from bangalore cauvery ford in december 2018 through care lease policy of my company (Ims health analytics services pvt ltd).

My experience with ford is not been satisfactory it’s not about dealer/service. It’s about the vehicle which i bought. Below are the issues which i have faced and currently facing.

• after my purchase of new vehicle in month of december 2018 i was travelling to chennai from bangalore mid of the road all of the sudden vehicle power off! And started after 15 mins. By then i was in police custody as governor convoy was coming back of me they thought i had stopped purposefully and asked me to explain. But later metro ford in chennai confirmed that it was tuning issue.
• after long gap of 8 months on saturday 5th october 2019 i was travelling from bangalore to tiruvannamalai near singarapettai by both front tires got busted! I have to suffer with my family whole night in the road
• good support from your road assistance but from 10pm to 1 am i was in the jungle road think about the situation. After all struggle vehicle was dropped at akash ford in hosur sunday morning 4 am
• road assistance said i will be provided with cab to drop at the showroom no body turned up, i have arranged my own transport which costed me about rs 3000
• till today i have not got any update from dealer/ford india. Hope ford has analyzed the tire vendor before procuring and they do meet indian standard!
• cannot even think of both the tires getting busted same time and at the same place! It was purely my fault to go with ford after knowing there marked condition in india! But as a company still i have faith in you
• hope my tires will get replaced but not with apollo please one of the low quality tires i have ever seen in my experience and also towing guys have damaged by alloy rims they drove the vehicle to claim the ramp
• hope to get the replaced by rim and tires in case things turn other way round you deny doing it! For sure i will be left out with no option other than reaching consumer forum/media iam not scaring you, iam telling my next option
• as a public i will not be able to fight on ford only thorough media/consumer forum i should try doing