Ford India — Ford india and Ford Service providers cheating customers and looting owners pockets!!

Address:

Hyderabad, Andhra Pradesh

Dear Concern, We are badly getting cheated by Ford india and it's authorized service providers ever since we purchased the vehicle. 1. Engine Noise: We are constantly complaining with Ford india service provider(Vibrant Ford- Erragadda, Hyd) for getting my vehicle engine noise problem, though they have taken my vehicle to station couple of time to rectify the issue, but they have failed to do so. Every time they keep my vehicle in station for more than weekdays. 2.Engine gets locked : With this issue my vehicle is suffering second time at Raja Sriram Ford Tirupathi - AndhraPrasdesh. Though this issue was resolved first time at Vibrant Ford- Erragadda, Hyderabad on chargeable basis though this should be done at free of cost as per the warranty T&C. Now Raja Sriram Ford Tirupathi comes back and claim to pay for the electrical device to get it replaced/serviced though it's in Extended warranty. Ford India comes back and claims, that my vehicle track shows that there was a claim to wards insurance for body shop work. Ford Team never investigates/understands what customer says and they don't believe in their own vehicle service database. As we clearly explains to the Ford India head office support team that, my vehicle gone through with body shop work before or more than 8 months and they are something related to vehicle body scratches and not related to major damages. But Ford india comes back and says, since your vehicle had a insurance claim, they cannot process my PCM replacement in Extended Warranty. Here are my couple of mails sent to [protected]@ford.com for resolution for your reference and needful. __________________________________________________________________ On March 13th 2015 [protected][protected][protected][protected][protected][protected] Dear Vidya, Greetings!! As we discussed, am forwarding the images of PCM shared by Raja shree ford people for your reference and needful. We never know is that damaged part belongs to my vehicle as we are not available during the investigation/opening my vehicle. I would request you to get the concrete information about the PCM installed during the factory assembly of vehicle. Thanks and regards, Siva Reddy +[protected] [protected][protected][protected][protected][protected][protected] On March 11th 2015 [protected][protected][protected][protected][protected][protected] Dear Concern, Greetings!! We want to complaint against the Vibrant Ford service station located at Erragadda- Hyderabad for not being fully analysed/resolved issues complained during vehicle taken for service. Here are the below list of pending complaints ever since the vehicle purchased by us.. List of complaints: 1. Engine hammer noise: Problem Description: we have identified the wearied noise from the engine and complained at Vibrant Ford for resolution, but the vehicle have been taken for service and kept at their station for weeks together and finally gave the vehicle in same condition. This is not one time case, was happened for couple of times. We got frustrated and asked them whether it can be resolved or not, but the reply is they have done what ever they can and later that's my wish to complaint to for india for resolution and this was almost a 8 months back matter. 2. vehicle engine getting locked : After few months, one fine-day morning when we try to ignite the vehicle its just just started and went to engine lock mode. next moment we called up the service station to correct the issue related to vehicle. Vibrant Ford taken the vehicle for service and finally came back with some 'x' value of money to pay to collect the vehicle. When we questioned like what exactly is the issue, nobody has a proper clue about the issue... some says cable got short circuit and some says "PCM" got locked and they got it rectified by reprogramming. we are not sure what was happened inside as we are not tech savvy's in automobile industry. Few months later, mean to say now my vehicle currently located in Raja Sriram Ford in Tirupati- Andhrapradesh for getting the engine unlock(repeated complaint), as per the Raja Sriram Ford in Tirupati my vehicle PCM got physically damaged/bent and that will not be covered under extended warranty for replacement. Conclusion : Ford India should take this case specially and provide the solution to us as we have been suffering with these kind o[censored]nresolved issues from months and years together. 1. How the unit got damaged/bent when the vehicle didn't met with any accident and there's no any kind of symptom to lead to physical damage, respective persons should understand that this PCM is not accessible to a common person just like that to damage it. 2. As a owner of the vehicle we didn't want to break it intentionally and got many more works to execute using my vehicle. 3. Last but not least, we would need the permanent solution related to my vehicle engine hammer noise. 4. We would like to know that why this PCM is not covered under extended warrantyand please let us know the reason for vehicle being taken under extended warranty when these sensitive parts are not covered Vehicle and service station contact details are below for your reference.. Vehicle Registration Number: AP 04 AP 0279 Service Manager at Vibrant Ford Hyderabad : Mr Chandra Sekhar, Contact No: +[protected] Service manager at Raja Sriram Ford Tirupathi : Service Manager, Contact No: +[protected] We strongly believe that, ford india will drive the respective teams to take corrective actions against the issues described above to get the issues resolved at the earliest. Please refer my vehicle history in ford database to identify the number of complaints raised and services being done till now. Thanks and regards, Sekhar Reddy T [protected][protected][protected][protected][protected][protected] Ford India never bother's to reply back to a complained mails to it's Customers to understand the pain being generated by the It's authorized service providers. My Pledge: I am feeling completely helpless on this regard of being cheated / unfaire trade by 'Ford India' towards the sold of defective engine fitted vehicle. Further, even on consulting the authorities no fruitful result is coming into light. Under section 13 of the consumer protection act, 1986, if the goods complained against suffer from any of the defects specified in the complaint or that any of the allegations contained in the complaint about the services are proved, the district consumers forum issues an order to the opposite party to do one or more of the following things. (A) to remove the defect pointed out by the appropriate laboratory from the goods in question. (B) to replace the goods with new goods of similar description which shall be free from any defect. (C) to return to the complainant the price, or, as the case may be, the charges paid by the complainant. (D) to pay such amount as may be awarded by it as compensation to the consumer for any loss or injury suffered by the consumer due to the negligence of the opposite party. (E) to remove the defects in goods or deficiencies in the services in question. (F) to discontinue the unfair trade practice or the restrictive trade practice or not to repeat it. I just want my vehicle back in good condition or total cost of my vehicle money back along with all the charges spent on my car. I've spent unnecessarily or else I'LL have to approach the district consumers' forum. And now Ford India people have to decide which one to select from the above given legal options - whether to give my Repaired car with genuine parts back or face the trial. Thanks and regards, Sekhar Reddy T [protected] [protected]@gmail.com info.[protected]@gmail.com CC to Ford Customer Support CC to Local press CC to Consumer Complaints