Ford India — Issue with the product delivered by Ford at Vibrant Balanagar

Address:	Hyderabad, Andhra Pradesh
Website:	india.ford.com

Dear sir/madam,

My name is vinod kumar reddy basani, owner of ford figo aspire which was brought on 31st may 2017. I underwent so much agony in owing this vehicle which did not end even till now. Here by am summarizing the details for your reference. I don’t want others to suffer in the same manner as i have gone through. If things like this happen to the customers, am sure going forward, people tend to not to buy any vehicle from ford. Before buying this vehicle, i have compared all the segments of vehicles in this category and have zeroed upon this beauty. As a human tendency, i have got deals from 3-4 dealers of ford and after getting a better deal from vibrant ford at khairtabad, i decided to purchase this vehicle much against the wishes from my friends and well-wishers. At this point, i actually wanted to purchase hyundai xcent where i have booked it by paying some amount as well. I cancelled this in the last minute after comparing the features of both. Here again i regret for not going with my decision. Given below is the scenario happened with me during the purchase of the vehicle. Iam dividing the entire thing in two parts for your easy understanding.

Pre-purchase of the vehicle:

I have been offered 8.31 lac orp for ford figo titanium. Citing that as a good offer, i decided to purchase it. I have been forced to pay the amount to guarantee the purchase. Though i was outside, since that was a good offer, i somehow arranged to transfer this amount to the dealer to reserve the vehicle. What came as a shock to me when i went to showroom was, the vehicle that was guaranteed to me was sold off to some other person and vehicle price was increased to 8.48 lac citing that the executive made some mistake. When i raised this concern, people are dumb to respond on this. They blindly said, the vehicle was sold to someone and if i want they will return the money back. Is that how the dealer deals with the customer? Am a middle class person and even an increase of 100 rs is burden for me. People should check for the price they offer to customers and if they have committed something to customers, it has to be fulfilled and i believe executives will check with their seniors before the price is committed.in my case, price offered was 8.3 lac and final price as said by them post selling the vehicle to someone, was 8.48 lacs. I would please request you to, please monitor these issues at the dealerships. Two ladies dealt with me on this case and one lady blindly said no for the initial offer as that was the mistake of her colleague. Now tell me is that my mistake or their mistake. I have to fight a lot but still they are stubborn with their decision. I thought to approach someone at that time, but stii we humans will makes mistake and i thought this was one and i left it. Post all this fight, since i need a vehicle at the earliest, was left with no choice but to order another vehicle which is sportz model of ford figo aspire, as that was available immediately. Though it was extra burden on me with almost, 40k extra, i have taken this vehicle on 31st may 2017 which i feel is a black day for me.

Post-purchase of the vehicle:

I started the vehicle from showroom and have gone 2 kms and then the trouble starts with # from the vehicle. It gave # during the drive and what i thought was since it was a new vehicle and may be the system was new to me from my previous vehicle, i thought this was happening.

June 07, 2017:

I went to pick my cousin from airport at 12:00 am and reached shamshabad. The vehicle was running smoothly at that time an i was on speed of 80 kmph. All of sudden the vehicle started giving # in such a manner as if something badly went wrong with engine. It stopped in the middle of the outer ring road. I tried to start it but no use. I was lucky enough on that day as there was no vehicle behind me. Else, i don’t know what would have happened to me. Vehicles on that road travel at a speed of 100kmph and imagine if something would have hit me on that speed, i don’t know where i would have been. It took some time to start, went 1 km and stopped. This has happened 5-6 times during that time between 12:00 am to 1:00am. I was lucky enough that after so many, attempts my vehicle took me to home.

June 08, 2017: considering the issues faced, i took the vehicle to vibrant service center, balanagar, to have it checked. I was told there is some software issue with the ac part, which has been rectified and asked me to get the vehicle in case if the problem persists. I took my vehicle and reached office. Till that time, everything was going well. It was at 6:00pm, i completed my office and was returning home. I just drove, 1 km, the vehicle stopped in the middle of the road refusing to start. It took some time to start and i drove for another km where it stopped completely and did not start at all. Not able to do anything, i have called up road side assistance number around. It took almost 3 hours for them to reach the place where the vehicle was parked. Since fortune ford was the nearest dealer, my car was towed to their service center in tolichowki. Till then, thgough it was delayed, all was going fine.

Now the problem starts, may be the dealer felt that the vehicle was purchased at vibrant, they could have felt that whatever has to be done, it hould be done by vibrant ford and not fortune ford. That could be the reason, my car was kept at their custody with no work done. When i called up on saturday and enquired, i was told that the problem was not rectified and since that they had some many other cars to be checked, it will take time and a free suggestion was given to me to take my vehicle back to vibrant service center as since i purchased it from them, they should be able to do it. If this is how they do the things, why did not ford inform me initially to tow my vehicle to vibrant, when i called up rsa. There one day i lost completely i. E friday. I called up vibrant ford if they can assist me in getting the vehicle back to their service center. I was not confident if the vehicle will take me to vibrant if i drive and go. Much to my dismay, they did not and was requesting me to get the vehicle on my own. Having no option left, i travelled from home to fortune ford which is like, 50 kms away, to take the vehicle. I was told that the vehicle was not starting initially and it took sometime for them to start the vehicle before my reaching over there. I completed the formalities at fortune service center and took my vehicle to vibrant service center on saturday. So like this, another day got wasted.

Yesterday ie 12th june, my vehicle seems to have been inspected and what they say is there is an issue with, fuel system which they said are replacing the entire part. There is no update as long as i don’t call them and check. Is this is how the customers are being treated?

Dear sir/madam,

My purpose of writing this mail is for you people to understand how things are dealt before and after sales of the vehicle.in my case, i feel strongly i have received a defect piece which i don’t want to have it anymore. Let ford take this vehicle and keep it with them and do whatever testing they want on this vehicle. I want a brand new piece for the amount which i have paid and not a repaired one. Either give my money back or a new vehicle. You might be wondering the number of kms that i have run on this vehicle. Its hardly 300kms when i started facing this issues. If this is how customers are cheated, am sure, no one will trust the brand ford for sure. I need justice on this part and i feel to approach consumer court for all the mental torture that i went through from the beginning.

Waiting to hear an update on this at the earliest. Very sorry, if you found my mail harsh, but please understand it has come through my heart for all the agony that i have gone through.