Ford India — regarding faulty service by talera ford pune (mh12jm4412)

Address:

411032

This is regarding my recent service done at talera ford pune.

Car: ford figo diesel (Model 2012)
Car registration number: mh12jm4412
Contact number: [protected] /[protected]

Few days back i observed some strange sounds when i start my car. Immediately i took my car to service station, where they checked evry thing and replaced ac belt, that's what they told me.

Next day i took my car out of pune, while i was driving, i observed that noise was still there and dashboard started flashing battery warning, so i switched off ac and called ford service station again.

They assured me that you can drive that car and once ur car is at service station we will rectify the problem.

Day1:

I got a call from a guy "swapnil gaikwad" that your damper pulley, alternator pulley are damaged because of the some external plate which might have hit the car from below. They also sent me a snap of the same.

I insisted them not to go ahead with servicing, as i want to claim it using my insurance.
This guy immediately told me not to go for insurance, as it wont be claimed user insurance & it will take approximately 12k for repair.. I found this fishy as why this guy is against insurance, when he himself told me that pulley got damaged because of someexternal plate.

I told them not to go ahead with replacing part until i confirm it from insurance guys.

Day2: i called my insurance company "bajaj allianz", and given them all the details

Day3: i got a call from bodyshop guy that mostly your insurance won't be claimed and the bill will be approximately 19k, as this damage was not external but because of some broken part of pulley.

I called up swapnil gaikwad and this time he told me a different story, that actually its part of a pulley which has damaged other parts.

How come the story changed once the surveyor has visited the place?

How come the estimated bill changed from 12k to 19 k?

How come the damage to alternator pulley and damper pulley happened because of internal part, when they themselves initially told me its because of external part?

Why were they initially insisting me not to go for insurance?

This clearly shows that they didnt service my car properly even after keeping car at there place for 24 hours and charging a bill of 7k.

Also, i checked from a expert mechanic that this might have happened because of loose pulley tensioner, which these guys ignored during service and ultimately resulted in a huge damage with a bill of 19 k.

I have been a fan of ford from a very long time and i recommend ford car to all my friends, but incident like these really put ford service in bad light.

This is not the first time i observed that service guys of talera ford are technically incompetent.

We don't have many options of authorized service center in pune and talera ford seems to be the only big service center nearby.

I believe that ford makes best cars, but pune lacks good service center.