Ford India — Request for rectification of defective services

Address:

Bhagat Cars Pvt. Ltd. 53, Industrial Area-2 Chandigarh-160002.

Following is submitted that:

1. That I am using the product of Ford Company namely Ford Ecosport bearing registration no. CH-01-BH-1035.

2. That when I was going on the road in the aforesaid vehicle i.e. Ford Ecosport on 10.10.2020 from the Tribune Chowk, Chandigarh, my car met with an accident at the Tribune Chowk, rendering the vehicle so damaged that it was in no position to move.

3. That thereafter, I called the tow company and delivered the car at your nearest service centre.

4. That on dated 11.10.2020 when I met your representative at the service centre, whereby the representative verbally told me that the delivery date of the vehicle is 31.10.2020 stating the reason that the parts of the car are needed to be ordered from the company as they were out of stock but at the same time the addressee cheated me by mentioning some other date of delivery i.e., 10.12.2020 instead of 31.10.2020.

5. That when I contacted the service centre on the due date of delivery i.e., 31.10.2020 I was given a new date i.e., 03.11.2020 owing to some pending repairs.

6. That further, you had informed me that the car body was repaired but I was also later on informed that the car will not move owing to some clutch damage and that the same is not covered under the insurance policy.

7. That as I was in need of the car owing to some family function therefore, I resistantly asked the representative to do the needful to deliver the car in proper deliverable state.

8. That the car was thereafter repaired and you had asked for Rs. 3955/- (Rupees Three Thousand Nine Hundred Fifty Five Only) on account of Repair Charges in Body Work and Rs. 12, 451/- (Rupees Twelve Thousand Four Hundred Fifty One Only) on account of clutch repair which was duly paid by me.

9. That though my car was insured bumper to bumper cashless and PAN India vides Policy No.[protected] dated 01.08.2020, but still the tyre of the driver side which was also damaged was not replaced by you under the insurance policy.

10. That when the delivery of the car was made to me, I went to have wheel alignment of his car where I founded that you had cheated me again by not replacing my car's damaged alloy wheel while the car was with you for repair of accidental damages, rather you had cleverly placed the damaged alloy wheel and tyre at back of car in place of the spare tyre & alloy wheel and placed the spare alloy wheel & tyre at the place of actual damaged tyre & alloy wheel.

11. That thereafter, I approached to the concerned authority of the service centre to replace the alloy wheel and tyre because the same is also covered under the insurance policy. But neither any action has been taken nor they had given the satisfactorily reply to me.

12. That I have also mentioned of this defect in services in your feedback call but still no efforts have been made to rectify the same.

It is therefore most humbly requested to do the needful to rectify the same