Ford India — Tyre defective piece

Address:

Chandigarh, Chandigarh, 160101

Myself Satinder Kumar, earlier owned Ford Figo and after successful Ford Figo experience, I decided to go ahead with Ford new car Figo Aspire instead of my brother's suggestion for Hyundai i20 and another brother's suggestion for Maruti cars owned by two different family members.

Regardless of every family member's suggestion, I decided to go ahead with Ford Figo Aspire, bought on October 3, 2016. This is to further state that I noticed disturbing noise while driving from tyres.

I went to Saluja Ford next day and brought it in their attention about the same car having noise while driving from tyres. They told me to drive it little bit some 2000 KM as this car is April manfacturing and maybe the car tyre's have hardened. I did the same but when the problem did not solve, I again went to Saluja Ford. They changed the tyres to see if the noise still comes, and after changing tyres, there was no noise at all. Then, they called the person from Goodyear of which my car having tyres. Goodyear personnel said Rs. 3600 will be charged for changing tyres and then there will be no noise for which I talked to Saluja Ford company GM. There Saluja Ford GM behaved very pathetically I never expected they behave in such a bad way with such an old customer. I took my car back and after few hours same day, they send me apology letter for bad behavior. The service manager called me to take my car back to agency and they will change the tyres.

After that, they kept the car in agency for 2 days and told me someone from Ford India will come for inspection of car. I got a call from someone named Rajeev from Ford India. He inspected the problem and told me this noise will keep coming from tyres.

I would like to hereby bring in your kind notice that one of my colleague got the same model Ford Figo Aspire Trend and he is not having any sound from his tyres whatsoever.

This is to further state that Mr. Rajeev from Ford Figo told me that there will be a noise in all Ford Figo Aspire Trend models and models above Trend will have no noise.

If it is so, then why my colleague who is having same model does not have any noise whatsoever in his car just run only 19000 km. Why there was no noise when Saluja Ford changed my car tyres just to check the problem which I raised there. Why did they tell me to drive car for 2500 km and after driving 2500 km, they again told me to drive 10, 000 km and after driving 10, 000 KM, the person from Goodyear told me to pay 3600 and car tyres will be changed and there will be no noise in the car after that.

I would like to state here that Rajeev said there will be a noise in car from tyres meanwhile there is no noise in car of my colleague having same model.

I would like to add here that Saluja Ford misguided me and also gave me April manufactured car in October and when I went for registration, there I found August September manufactured car same model same color.

I went to buy Ford Ecosport but Saluja Ford salesman suggested Ford Figo Aspire counting its benefit and told me this car is really good and you will have wonderful experience.

I would like to state that Saluja Ford totally misguided and did not take my complaint seriously. Beside that, they have no manners to behave with customers. They need to have some etiquette to deal with customers.

Further to add, I had noise in my car tyres of which I brought in Saluja Ford attention and they told me to drive few kilometers, this problem will solve which did not and asked me to pay 3600 and they will change the tyres and then there will be no noise.

Why I should pay 3600 when I very second day raised the complaint. How can Saluja Ford personnel can misbehave with me and ask me to pay. I am also having worries they do not attend customer properly, they are going to misbehave again and would not take my car service properly if I go to Saluja Ford for my car service. Should I go to some other agency for car service or I get my car service done someone from outside.

Please look into the complaint and change my car tyres without any charges. I have raised the complaint very next day of purchasing. Please also tell them how to behave with customers so that no other customer faces misbehave.

I look forward for your kind attention on this issue ASAP.