Ford India — Unethical behaviors, False commitments, Misguiding

Address:

Pune, Maharashtra, 411057

Name:- Nitesh Kumar
CAR Model:- Ford Figo Titanium Diesel
Registration Number :- MH12 HN 7560

I met with an accident on 25th Nov 2016. Actually a vehicle coming from wrong side on sharp turn that's why I couldn't balance my car and collide with vehicle coming from front caused major damage on engine side. On 28th Nov 2016 I given my car at Sai sakashi ford wakad pune for repairing. I have been assigned engineer Devashish and he told me that as this is major damage so it will take at least a week to evaluate repairing cost. After that he will work with insurance person and deliver my car in a month. Now its almost one month to go and he even not touched my car. During this one month period he has also given several false commitments to me and also misguided me to go for total loss for you car. He even not picked my phone several times. When yesterday (27th Dec 2016) I visited Sai sakshi ford for update on my car service manager told me he will take serious action against Devashish and assured me that he will repair my car soon. Immediate next day (28th Dec 2016) I got a call from sai sakashi ford that my car can't be repairable within my insurance IDV and it will go for total loss and I have to pay sai sakshi for to amount 10000/ for evaluation of repairing cost as well additional parking charge 300/ per day.

Due you think this behavior is really ethical and compile with ford policy ?

If total loss was the case then why they have not done the repairing cost evaluation on given time (1 week)? why they have kept my car for 1 month. It clearly indicate that they are trying to make only money by making their customer fool.

As of now I have not paid anything to them and not even going to pay a single rupee.

There is lots o[censored]nwillingness I personally feel from Sai sakashi ford and specially from engineer Devashish.

Its a kind request to Ford India take my query on priority and take corrective action against sai sakshi ford and engineer Devashish so this will not happen in future and no more customer suffer like me.

This a trust on ford that's why I am again planing to buy only a new ford car even this happen with me.

Hope you will understand my issue and take action proper action.

Service center address:-
Address: 31, Bhumkar Chowk Wakad, Mumbai Banglore Highway, Pune, Maharashtra 411057, India
Phone: +[protected]

Thank you,
Nitesh Kumar
Mo:- +91-[protected]
Email:- nitesh.[protected]@gmail.com