Franke Faber India Limited — Replacement of motor for pearla energy ltw 60 chimney

Address:	411060
Website:	www.faberheatkraft.org

I purchased perla energy ltw 60 on[protected] . Company gave me life time warranty ( ltw ) i. E. 12 years from the date of purchase . My chimney did not work from[protected] . I registered a complaint on[protected] on customer care which telephone no. Is[protected] . Customer care gave me complaint no.[protected] . After 2 days service engineer came and inspected the chimney . He told me that motor does not work and need to replace it and problem is solved in maximum 21 days . After 21 days i again call to customer care . They told that motor is not in stock and with in a week problem will solved. Again and again they assured me that problem will solved 1 day or 2 day . They gave me a mobile no. ([protected]) of mr. Gopal choudhary, jaipur for contact . When i contact to mr. Gopal ji, they told that with in a week motor will replaced but after 15 days there is no progress on my complaint. I contact mr. Gopal ji and customer care frequently but no positive response gave me. I think that neither faber nor mr. Gopal ji are interested in my complaint. Now i appeal to all future customer that please do not purchase any franke faber product coz they are not able to maintain service and replacement . I am also going to file a civil suit for mental harrasement and also file consumer complaint in consumer forum in my city .