FreeCharge — airtel dth recharge

I had recharged Rs.165 /- to get Airtel DTH services on 29.12.2018 and the recharge was successful and my account also has been debited and I am not getting DTH services.pLEASE NOTE THAT THE OPERATOR HAS NOT RECEIVED THE SAID PAYMENT .Kindly arrange to provide the service immediately.
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Today i received a text message twice containing OTP of 169 rs. transaction at accelyst solutions pvt. ltd. with my SBI card. But the thing is i didn't intiated that transaction, can anyone please help me about how can i get the details of this transaction.
Yesterday i recharge my mobile two times (one tome by mistake) but yet recharge not done and money is deducted by my bank account. So i want refund of it. Even didn't see ant transaction in transaction section of freecharge.
I paid electricity bill today since due date is on 20 th, the status is still in processing state.

I am getting confuse like I need to pay again or this amount will be paid.

My order is is FCEA[protected].

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