[Resolved] FreeCharge — Balance deducted but payment not done | |||||
Dear team, Freecharge website service is pathetic as today i had done an bill payment of 981 rs of mts postpaid datacard through freecharge web site. Balance has been deducted from my credit card but payment still showing pending there is no contact details are mentioned on website of customer care. Pathetic customer satisfaction from freecharge please help me out on this Was this information helpful? | |||||
Aug 20, 2016 Complaint marked as Resolved Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint. Verified Support Jul 05, 2016 Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Anu, Thank you for writing in! Please accept our sincere apologies for the unsuccessful transaction. As per our records the transaction with the order ID FCFW[protected] was unsuccessful and we have refunded Rs. 981 to your FreeCharge balance. (https://account.freecharge.in/app/wallet/) Further, refunded amount was withdrawn against the order id n0nSPnyKTDyBvv17pmNRhQ. Unfortunately, due to some technical the same was refunded to your Freecharge wallet against the same order id. We request you to kindly try after some time. If you still face any issues please get back to us. You can also check the refund status of your transaction at -https://www.freecharge.in/#!/transactions. Hope this information is helpful. We appreciate your co-operation! Do write to us at [protected]@freecharge.in for any further queries! Happy FreeCharging, Customer Success Team Verified Support Jul 06, 2016 Freecharge Payment Technologies / FreeCharge.in Customer Care's response Thank you for writing in! We are sorry for the inconvenience caused. We regret to inform you that your transaction (order ID FCFW[protected]) was unsuccessful. We have refunded Rs.981 to your account as FreeCharge Balance against this order, which you can use for your next transaction with FreeCharge. You can check the balance under the 'Freecharge Balance' tab in your account summary at https://account.freecharge.in/app/wallet/. Appreciate your co-operation! Please feel free to reach out to us at [protected]@freecharge.in for any further assistance. | |||||
 3 Comments | |||||
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How come complaint marked resolved without any resolution, Please revert on this
Dear Team,
Please check as i had make an 981 rs payment of MTS postpaid no FCFW[protected], Tue Jul 05 2016, 2:01:48 PM
Balance has been deducted from my credit card but payment still showing pending there is no contact details are mentioned on website of customer care.
Pathetic customer satisfaction from freecharge please help me out on this
Please check as i had make an 981 rs payment of MTS postpaid no FCFW[protected], Tue Jul 05 2016, 2:01:48 PM
Balance has been deducted from my credit card but payment still showing pending there is no contact details are mentioned on website of customer care.
Pathetic customer satisfaction from freecharge please help me out on this
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Dear Team,
Freecharge website service is pathetic as today i had done an bill payment of 981 rs of MTS postpaid datacard through Freecharge web site .
Balance has been deducted from my credit card but payment still showing pending there is no contact details are mentioned on website of customer care.
Pathetic customer satisfaction from freecharge please help me out on this