[Resolved]  Freecharge Company — Freecharge payment technologies / freecharge.in freecharge company hasnot credit my money since last 25 days

Address:Gurgaon, Haryana, 122001
Website:www.freecharge.in

I had added money of Rs.400/- to my freecharge account from my bank on dated 1st. Feb. 2017. The amount of Rs.400/- has been debited from bank and freecharge company has not credit into my account after several kind reminders.
Kindly loot into the matter personally and help to credit my amount of Rs. 400/- into my freecharge and oblige.
Carina Bravo
[protected]@yahoo.com
cell:[protected]
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May 10, 2017
Complaint marked as Resolved 
Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
Verified Support
Feb 27, 2017
Freecharge Payment Technologies / FreeCharge.in Customer Care's response
Dear Carina,

Thank you for writing in!

We are sorry to hear that you have not received the refund for your recent transaction.

For your order OC-[protected][protected], our payment gateway has initiated auto refund to your respective bank / card on 03/02/2017. This process usually takes 5 to 7 working days.

Incase you would like to contact your bank for the refund status, please share the refund ref number CCAEB2OST470. This will help the bank to trace this transaction.

We regret for the inconvenience caused. Do let us know if you have any further queries.
Mar 01, 2017
Updated by sanjeev kumar
Bank has not received any amount till today
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