Freecharge Payment Technologies / FreeCharge.in

[Resolved] FreeCharge — Complaint regarding failed transaction

NikzBhatt

from Delhi, Delhi

Address:	New Delhi, Delhi, 110001
Website:	www.freecharge.in/desktop

Sir/mam,
Today, (08/10/2016) at 4.06pm. I recharged my mtnl mobile number: [protected] of amount rs. 500/- using online site: freecharge (Order id: fcvm[protected]). Freecharge is showing failed transaction & money was deducted from my account. I have also attached screenshot of my account.
Order id: fcvm[protected]
Mobile no. :[protected]
Kindly look into my problem & solve it as soon as possible.
Thanking you

+1 photos

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Nov 13, 2016

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Thank you for writing in!

We understand that you are worried about the refund that you have requested.

As per our records payment gateway initiated auto refund of Rs. 500 to your account on[protected] against the order ID FCVM[protected].

Normal turnaround time for the amount to be credited to your bank account is 5-7 bank working days. In case the refund does not reflect in your bank account within the above mentioned turnaround time, kindly send us a copy of your updated bank statement from the date of transaction till date.

This will help us follow it up with our payment partner.

Please note that any cashback given against promotional offers is non-refundable and will remain as a FreeCharge balance.

We appreciate your patience & co-operation!

Please feel free to reach out to us if you have any further queries.