[Resolved] FreeCharge — Deducted amount not refunded back to my bank account | |||||
Dear sir, I am using free charge wallet with (Mob [protected] and email id [protected]@gmail.com) & loaded rs.10000 in my wallet after loading during performing withdrawn operation by free charge apps it generates error message "wallet request error" thereafter i contact to customer care they replied you cant perform withdrawn operation so i request them to refund my amount back to my source account they acknowledge that your amount Initiated a refund of rs.5000+5000 on[protected] against the order id oc-[protected][protected] and oc[protected]-[protected] and will credit in you account within 5-7 days but 15 days overed still amount not refunded to my account as well they are not answering to my email now. I call ([protected]) company so many time and email ([protected]@freecharge.in) also but there is no reply Therefor it is requested you please do needful against free charge Was this information helpful? | |||||
Jan 21, 2017 Complaint marked as Resolved Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint. Verified Support Dec 18, 2016 Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer, Thank you for writing in! We are sorry to hear that you have not received the refund for your recent transaction. For your order OC-[protected][protected] and OC[protected]-[protected], our payment gateway has initiated auto refund to your respective bank / card on[protected].This process usually takes 5 to 7 working days. In case you would like to contact your bank for the refund status, please share the refund ref number[protected] and[protected]. This will help the bank to trace this transaction. We regret for the inconvenience caused. Do let us know if you have any further queries. Please feel free to reach out to us at [protected]@freecharge.com for any further assistance. | |||||
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