Freecharge Payment Technologies / FreeCharge.in

[Resolved] Freecharge.in / Accelyst Solutions — Amount deducted from my bank but phone bill not paid

pankaj TOMAR

from Mumbai, Maharashtra

Address:	New Delhi, Delhi, 110062
Website:	www.freecharge.in

Hi,

I have paid my postpaid mobile bill on Jan 24 2016 at 11:32:34 AM with transaction id FCMM[protected]. The amount deducted from my bank Hdfc but not credited in my freecharge account. I emailed them twice but no one responded on that.
Please do the needfull.

Thanks

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Aug 21, 2016

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Mar 03, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Thank you for choosing to recharge with us!

We regret to inform you that your transaction (order ID FCMM[protected]) was unsuccessful. We have already refunded Rs.350 to your account as FreeCharge Wallet against this order, which you can use for any future transaction with FreeCharge.

You can check these under the 'Freecharge Wallet' tab in your account summary at- https://account.freecharge.in/app/wallet/

We appreciate your understanding and hope you continue FreeCharging with us.