Freecharge Payment Technologies / FreeCharge.in

[Resolved] Freecharge.in / Accelyst Solutions — Freecharge account blocked/suspended and not reactivated yet

Nisaj A

from Chennai, Tamil Nadu

Address:

400051

This is the second time I'm giving complaint on https://www.consumercomplaints.in.
Freecharge not responded for my first complaint. Freecharge asked me to send proof of my identity to in block my freecharge account. I sent the documents on 29 July, 2016. Later I sent lot of emails but freecharge not responded. Again freecharge asked me to send proof of identity on 4 August 2016, so again I sent all of my documents. Again 3 days completed, but still they not yet unblocked freecharhe account. I have freecharge wallet money Rs.10, 000 in my account. Please file a high priority complaint against freecharge.

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Sep 9, 2016

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Aug 09, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

Thank you for writing in!

We understand that you require some assistance with your recent transaction. However, we are unable to trace your transaction details on our system.

In order for us to address your concern, kindly provide us the following details.

1.Email ID registered with FreeCharge
2.Recharged Number
3.Order ID
4.Date of transaction
5.Recharge amount

We appreciate your co-operation.

Do write to us with the mentioned details and we assure you to resolve the query at the earliest.

Happy FreeCharging,
Customer Success Team