Freecharge Payment Technologies / FreeCharge.in

[Resolved] Freecharge.in / Accelyst Solutions — Money deducted from bank (not showing in wallet)

Rupeshnyk

from Mumbai, Maharashtra

Address:

403001

My freecharge wallet was having rs. 50/-

Later on tried to add rs. 150/- to my wallet but it showed payment failed.

Then i tried again at 11.40 a. m. and payment was successful, i got confirmation at 11.42 by email
And also my atm sms at 11.44 saying 150 was deducted from accounts. freecharge new delhi

Then later again rs. 150/- was deducted from accounts. freecharge and i got sms from atm at 11.48
Therefore freecharge wallet should have rs. 350/-

My second time transaction is done unnecessarily from freecharge.

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Jul 24, 2016

Complaint marked as Resolved

Money refunded successfully in 6-7 days

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Jul 18, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer, Thank you for writing in! We understand that you require some assistance with your recent transaction. However, we are unable to trace your transaction details on our system. In order for us to address your concern, kindly provide us the following details. 1.Email ID registered with FreeCharge 2.Recharged Number 3.Order ID 4.Date of transaction 5.Recharge amount We appreciate your co-operation. Do write to us with the mentioned details and we assure you to resolve the query at the earliest. Happy FreeCharging, Customer Success Team