[Resolved] Freecharge.in / Accelyst Solutions — Online mobile recharge amount not received | |||||
On 03.07.2016 morning i did online recharge of amount rs 199 for my mobile through my debit card. amount is deducted from my account and i got a message from freecharge as stated below. recharge of rs.199 for (my mobile no.) (order id - fcvw[protected]) is in process. you will receive further update within 2 hrs. but still amount not received. after 5hrs i tried to call the customer care. but no one is responding from the below given numbers. [protected], [protected], [protected] and [protected] Was this information helpful? | |||||
Aug 4, 2016 Complaint marked as Resolved Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint. Verified Support Jul 03, 2016 Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Anush,
Thank you for writing in!
We understand that you have not received the benefits of the recharge.
We regret for the inconvenience caused.
As per our records the status for the recharge with transaction IDFCVW[protected] is 'under process' from the operator's end. The final status will be updated shortly.
If you've used any promo code on this transaction, the benefits will be automatically processed once the recharge is successful. On an unlikely event of your recharge being unsuccessful the amount will be transferred to your FreeCharge Balance.
We request you to wait for few hours for the recharge to be completed.
We appreciate your patience & co-operation!
Do write to us for any further queries.
Happy FreeCharging,
Customer Success Team
Verified Support Jul 03, 2016 Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Anush, Thank you for writing in! We understand that you have not received the benefits of the recharge. We regret for the inconvenience caused. As per our records the status for the recharge/bill payment with transaction ID FCVW[protected] is 'under process' from the operator's end. The final status will be updated shortly. If you've used any promo code on this transaction, the benefits will be automatically processed once the recharge is successful. On an unlikely event of your recharge being unsuccessful the amount will be transferred to your FreeCharge Balance. We request you to wait for few hours for the recharge to be completed. We appreciate your patience & co-operation! Do write to us for any further queries. Happy FreeCharging, Customer Success Team | |||||
 3 Comments | |||||
Comments
As above given assurance to my complaint from freecharge, I waited more then 35 hrs still my problem not yet resolved. Kindly let me know the status.
Reply
I selected a data pack from freecharge site and did a successful transaction.
But it turns out to be a call booster instead of a data pack. My money was wasted due to the invalid data from their site. And they refused to refund me or even reply me. Dont ever use Freecharge...
But it turns out to be a call booster instead of a data pack. My money was wasted due to the invalid data from their site. And they refused to refund me or even reply me. Dont ever use Freecharge...
Issue resolved from freecharge. Amount of Rs199 is refunded to my freecharge wallet.
Thank you for understanding concern.
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Thank you for understanding concern.
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