Freecharge Payment Technologies / FreeCharge.in

[Resolved] Freecharge.in / Accelyst Solutions — Recharge failed but refund amount not received

garvitsharma

Address:	Bharatpur, Rajasthan, 321001
Website:	www.freecharge.com

I have done a recharge of 150 on bsnl no., Recharge failed but refund amount not received, and they said that they will update mee after 2 hours but its 3 hours late and still my refund of cancelled transaction is not done by freecharge . I have called thier costumer support number many times but found no response .This is rediculious. So please suggest mee what should I do
3 Jul 2016
BSNL, Rajasthan
Order Id : FCVA[protected]
Your transaction failed
₹150

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Jul 4, 2016

Complaint marked as Resolved

They just refunded mee back my money when i mailed them on [email protected]

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

Thank you for writing in!

We regret to inform you that your transaction (order ID FCVA[protected]) was unsuccessful. We have refunded Rs.150 to your account as FreeCharge Balance against this order, which you can use for your next transaction with FreeCharge.

You can check the balance under the 'Freecharge Balance' tab in your account summary at https://account.freecharge.in/app/wallet/.

Appreciate your co-operation!

Please feel free to reach out to us at [protected]@freecharge.in for any further assistance.

Happy FreeCharging,
Customer Success Team