Freecharge Payment Technologies / FreeCharge.in

[Resolved] Freecharge.in — Complaint

ehsaanattari

from Nagpur, Maharashtra

Address:

Aurangabad, Maharashtra, 431001

My free charge i'd with name alina & no. [protected] & mail i'd [protected]@gmail.com i try to recharge mobile [protected] with ₹110 but transaction failed & amount deducted from my account & didn't get ₹110 in my wallet.

So i request free charge to return my amount in wallet or bank account.

If didn't get refund in 3 days, i promise i will not use this app in future & i have 600+ friends in fb & 15000+ members in my group & will post negatively about freecharge in fb & whatsapp.

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Jul 23, 2016

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Jun 21, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Alina,

Thank you for writing in!

Please accept our sincere apologies for the unsuccessful transaction.

As per our records the transaction with the order ID FCVA[protected] was unsuccessful and we have refunded Rs. 110 to your FreeCharge balance. (https://account.freecharge.in/app/wallet/)

Further, we see that you have initiated refunded amount of Rs 106 to your bank account on .

Normal turnaround time for the amount to be credited to your bank account is 5-7 bank working days.In case the refund does not reflect in your bank account within the above mentioned turnaround time, please send us a copy of your updated bank statement from the date of transaction till date.

This will help us follow it up with our payment partner.

We have refunded Rs 4 to your account as FreeCharge Balance against this order, which you can use for your next transaction with FreeCharge.

You can check the balance under the 'Freecharge Balance' tab in your account summary at https://account.freecharge.in/app/wallet/.

We appreciate your patience & co-operation!

Please feel free to reach out to us if you have any further queries.

Happy FreeCharging,
Customer Success Team

Verified Support

Jun 21, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Alina, Thank you for writing in. We regret to inform you that your transaction (order ID :FCVA[protected]) was unsuccessful. We have refunded Rs.110 to your account as FreeCharge Balance against this order, which was withdrawn. The normal turnaround time for the amount withdrawal to reflect in your bank account is 5 to 7 business days. We request you to check the same after 5 to 7 business days from the date of withdrawal. Kindly note the reference number for this transaction is . You can use this for communication with the bank. We appreciate your patience. Please feel free to write to us at [protected]@freecharge.in for any further assistance. Happy FreeCharging, Customer Success Team