[Resolved] Freecharge.in — No balance received | |||||
They are saying that recharge has been made to my account but still i haven't received a penny. Even after i tried to contact them but i haven't found any possible way to do so. "Recharge successful! Rs 21 recharged for 7566*****4 . Dial *111# to confirm balance. Operator reference no: MU[protected]. More offers: http://frch.in/OF " All the mesage are attatched below in the form of screenshots. Please review and resolve. Was this information helpful? | |||||
Oct 11, 2016 Complaint marked as Resolved Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint. Verified Support Sep 06, 2016 Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Saday, Thank you for writing in! We regret for the delay for your recent transaction. As per our records the transaction with order ID FCVA[protected] is successful against the operator ID MU[protected], however there are a few exceptional cases where the operator reverses a transaction status after 48 hours from the time of the transaction. The final status update from the operator’s end may take 1-2 days at times. We are, however, constantly working with the operators to reduce this time delay and will automatically reverse the money to your FreeCharge Credits if the transaction fails. In the meantime, we would request you to check and verify if the below transaction details are correct: Recharged number:[protected] Recharged amount and date:Rs.21 & 01-Sep-2016 Operator ID:MU[protected] Appreciate your patience & co-operation Do write to us for any further queries. Happy FreeCharging, Customer Success Team www.freecharge.com P.S: To ensure safe on-line transaction, refrain yourself from sharing your account / card information with anyone. | |||||
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