FreeCharge — Money deducted from bank account but the bill payment was not done

Address:Mumbai City, Maharashtra
Website:www.freecharge.in

Hi,

I had done an online electricity bill payment via freecharge.com. The amount was deducted from my bank account as soon as i made the transaction. I also received a mail saying the transaction was successful, but it seems the bill is not paid yet. I have tried to contact the customer care but haven't got hold of them.

Following is the transaction or Order ID: FCEA[protected]. The transaction was done on 16th Jan 2016.

I need the amount to be refunded to my account.
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